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Birkenstock footwear is sold worldwide in approximately 90 countries, and its global headquarters is based in Germany, where the company produces and handles all logistics. There is a U.S. branch of Birkenstock, which is headquartered in Novato, California. Birkenstock has been passed down from one generation to the next since 1774. The company is deeply rooted in the fine art of crafting premium quality shoes for everyone. Put everything together - quality, values, and generational experience - and the result produces the best foot forward, providing consumers with support, comfort, and quality. All Birkenstock products are manufactured in Germany under the strictest conditions to maintain the brand’s quality, comfort, craftsmanship, and values. The company uses raw materials harvested from sustainable natural resources.
Birkenstock footwear is sold worldwide in approximately 90 countries, and its global headquarters is based in Germany, where the company produces and handles all logistics. There is a U.S. branch of Birkenstock, which is headquartered in Novato, California. Birkenstock has been passed down from one generation to the next since 1774. The company is deeply rooted in the fine art of crafting premium quality shoes for everyone. Put everything together - quality, values, and generational experience - and the result produces the best foot forward, providing consumers with support, comfort, and quality. All Birkenstock products are manufactured in Germany under the strictest conditions to maintain the brand’s quality, comfort, craftsmanship, and values. The company uses raw materials harvested from sustainable natural resources.
Birkenstock offers a 30-day return policy, allowing customers to return items within 30 days of purchase. This policy applies to unworn and unwashed products, ensuring that customers have the opportunity to try on their purchases and decide if they meet their expectations. The return process is straightforward, requiring customers to initiate a return request through their website, where they can print a return label and send the item back for a refund or exchange.
One common complaint about Birkenstock's return policy is the requirement that items must be in their original condition, which can be a challenge for customers who have worn the shoes outside. Additionally, customers are responsible for return shipping costs unless the item is defective or incorrect. This can be a deterrent for some, especially if they are unsure about the fit or style of the shoes.
Another pain point is the processing time for returns. While Birkenstock aims to process returns promptly, it can take up to two weeks for the refund to be issued once the return is received. This delay can be frustrating for customers who are eager to receive their money back or exchange their product.
To ensure a smooth return experience, customers are advised to keep the original packaging and receipt, as these are often required for returns. It's also recommended to track the return shipment to confirm its delivery to Birkenstock's warehouse. For those who need assistance, Birkenstock's customer service is available to help with any questions or issues that may arise during the return process.
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Birkenstock offers a 30-day return policy for unworn and unwashed items. Customers can initiate returns through their website.
To return a product, visit Birkenstock's return page, print a return label, and send the item back. Ensure it's in original condition.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Returns can take up to two weeks to process once received by Birkenstock. Refunds are issued after processing.
Yes, exchanges are possible. Follow the return process and indicate your preference for an exchange when submitting your return request.
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Slow delivery. Have been wearing Birks for 40+ years. Bought boots which came with a minor scratch. Too big. Need to return but saw they won’t take with any scratches. Should not take 3-4 weeks to process return. Bought for a trip. Worthless. Not enough time and replace.
