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Hoka is a company specializing in running shoes and apparel. Hoka was founded in 2009 by two former Salomon employees who wanted to create a shoe that offered more cushioning, stability and comfort for runners of all levels. Hoka's shoes feature an oversized midsole that provides a smooth ride and reduces the impact of running on the joints. It also offers a variety of styles, colors and sizes to suit different preferences and needs. Hoka's mission is to empower runners to enjoy their sport and achieve their goals, whether it's running a marathon, trail or just a walk around the block.
Hoka is a company specializing in running shoes and apparel. Hoka was founded in 2009 by two former Salomon employees who wanted to create a shoe that offered more cushioning, stability and comfort for runners of all levels. Hoka's shoes feature an oversized midsole that provides a smooth ride and reduces the impact of running on the joints. It also offers a variety of styles, colors and sizes to suit different preferences and needs. Hoka's mission is to empower runners to enjoy their sport and achieve their goals, whether it's running a marathon, trail or just a walk around the block.
Hoka offers a 30-day return policy, allowing customers to return products within 30 days of purchase for a full refund. This policy applies to items purchased directly from their website. To initiate a return, customers need to visit the Hoka returns page, where they can generate a prepaid return label. It's important to note that the items must be in their original condition, unworn, and with all tags attached to qualify for a refund.
One common complaint among customers is the requirement for the items to be unworn. This can be a point of frustration for those who have tried the shoes outdoors and found them uncomfortable. Hoka advises trying the shoes indoors to ensure they meet your needs before taking them outside. Additionally, the return process can take some time, as it involves shipping the items back and waiting for the refund to be processed, which can take up to two weeks.
Another pain point is the exclusion of final sale items from the return policy. Customers should be aware that any items marked as final sale cannot be returned or exchanged. This can be disappointing for those who purchase items during sales or clearance events without realizing the restrictions.
For exchanges, Hoka does not offer a direct exchange process. Customers must return the original item and place a new order for the desired product. This can be inconvenient, especially if the item is needed quickly. However, Hoka's customer service team is available to assist with any questions or concerns regarding the return process, ensuring a smoother experience for customers.
Overall, while Hoka's return policy is fairly standard, customers should be mindful of the conditions and timeframes involved. By understanding the policy details and planning accordingly, customers can navigate the return process more effectively and minimize potential frustrations.
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Salomon offers a range of trail running shoes and outdoor gear. If you're into trail running, they have some great options that are both durable and comfortable.
Hoka offers a 30-day return policy for items purchased directly from their website. Items must be unworn and in original condition to qualify for a refund.
To return a product, visit Hoka's returns page to generate a prepaid return label. Ensure the item is unworn and in original condition before sending it back.
Hoka does not offer direct exchanges. You need to return the original item and place a new order for the desired product.
Refunds from Hoka can take up to two weeks to process after the returned item is received.
Items marked as final sale cannot be returned or exchanged at Hoka. Be sure to check the product details before purchasing.
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Hi there. I requested the second-cushiest shoes available, got recommended the W Bondi Sr, and was extremely disappointed to find that the soles were even harder than the $10 Walmart shoes I got 3 years ago (that I was trying to replace). In addition, on the inside of the left shoe the base sole separated slightly from the side of the shoe, feeling like it was cutting into the arch of my foot, quickly forming a blister from the irritation. Needless to say, They are also very squeaky, which is an issue since I work noc shift and I don’t want to wake my residents up. I haven’t worn them since. The only reason that this gets any stars t all is because they are decently slip-resistant and water resistant as advertised. I did throw away the box because I trusted that it would be as awesome as the said it would be, and that’s my mistake, but I will see about returning them nonetheless and do not plan on buying from Hoka again.
