Blueland’s return policy for domestic (U.S.) orders generally allows free returns within 100 days of the shipment date. The 100-day window starts on the day the order ships. Returns are typically initiated through Blueland’s returns process, and eligibility may depend on the order meeting policy requirements (for example, returning the full set of components for the product being returned).
To stay within the allowed timeframe, the return should be started as soon as it becomes clear the items are not a fit. After a return request is submitted and a return label is issued, the package must be shipped back within the timeframe specified in the policy (Blueland notes a 15-day ship-back requirement after label instructions are issued). Keeping the original packaging and ensuring all parts of kits or multi-piece products are included can help avoid delays or denials during inspection.
Refunds are generally issued back to the original payment method after the return is received and inspected. Blueland notes that refunds are typically processed within about 5–10 business days after the return is accepted. Original shipping fees are not refundable, and donations made to non-profit partners are not refundable. Certain items may be excluded from returns (for example, sample packs are noted as final sale).
Blueland also notes limitations around kits and bundles: partial returns or exchanges are not available for kits or bundles, and customer support may need to assist when only part of a kit is involved. For customers who prefer to keep value with the brand rather than receive a refund, Blueland indicates that store credit may be available as an alternative during the return flow, which can be used for a future purchase.
For international orders, Blueland indicates that standard returns, exchanges, and replacements are not currently accommodated in the same way as domestic U.S. orders. If an international customer is unhappy with a purchase, the recommended approach is to contact customer support to discuss available options. For any order type, return requests may be subject to validation and approval, and the policy notes that returns can be refused or limited in cases of suspected fraud or abuse. For help with a return, order issue, or policy question, customer support can be reached through the Blueland help center contact page or by email.
