Boggi Milano’s online purchases are generally covered by a 30-day withdrawal/return window counted from the date the shipment is received. To stay eligible, the return request should be initiated within that timeframe and the items should be sent back in a condition consistent with being tried on only: intact, unworn, unwashed, unaltered, and undamaged. Items should also keep the original tags attached; returns without the dedicated tags may be refused. Where possible, items should be packed in the original packaging and consolidated into a single shipment for the order, since splitting returns across multiple parcels can complicate processing.
For online returns, the typical flow is to locate the order in the account area (for registered customers) or use the guest “Orders and Returns” lookup by entering the order number, the email used at checkout, and the billing postal code. After selecting the order, a return request can be submitted for specific items and a return label is provided by email once the return is registered through the portal. Return shipping costs are generally the customer’s responsibility and may vary depending on the request details shown during the return process. Keeping the shipment tracking information is important for monitoring delivery back to the return destination and for resolving carrier-related issues.
After the returned package is received and the items pass eligibility checks, the refund is processed back to the original payment method. Refund timing can vary by payment type and processing steps; guidance indicates that refunds are issued within a defined processing window after acceptance of the return, and then the bank or payment provider may take additional time to post the credit. If an item arrives defective, the recommended approach is to submit a return request indicating the defect and provide supporting photos when requested; customer support can also be contacted for assistance with defective-item handling. If a return is submitted outside the allowed window or does not meet condition requirements (for example, missing tags or signs of wear), the request may be rejected or resolved differently depending on the circumstances.
