Brooks Brothers

Brooks Brothers Return Policy Explained

Brooks Brothers offers a 60-day return policy, allowing customers to return items within 60 days of purchase for a full refund. This policy applies to both in-store and online purchases, provided the items are in their original condition with tags attached. Customers can initiate returns through the Brooks Brothers website or by visiting a store location.

One common complaint about the Brooks Brothers return policy is the requirement for items to be in their original condition. This can be a pain point for customers who have worn or altered their purchases, as such items are not eligible for return. Additionally, some customers have noted that the refund process can be slow, taking up to two weeks for the refund to appear in their account.

To return an item, customers need to log into their Brooks Brothers account and navigate to the 'My Orders' section. From there, they can select the order they wish to return and follow the prompts to generate a return label. If returning in-store, customers should bring the item and receipt to the store for processing.

For online returns, Brooks Brothers provides a prepaid return label, but the cost of return shipping is deducted from the refund amount. This can be a downside for customers who are used to free returns. However, if the return is due to a defect or error on the part of Brooks Brothers, the return shipping fee is waived.

Overall, while the 60-day return window is generous, customers should be aware of the condition requirements and potential shipping fees. It's always a good idea to keep receipts and original packaging until you're sure about your purchase.