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Charles Tyrwhitt is your go-to for sharp, stylish menswear. From crisp shirts to tailored suits, they offer everything you need to look dapper, whether it's for the office or a special occasion.
Charles Tyrwhitt offers a straightforward return policy, allowing customers to return items within 6 months of purchase. This generous timeframe gives shoppers ample opportunity to decide if their purchase meets their expectations. The process is designed to be hassle-free, with customers able to initiate returns through their online account or by contacting customer service. Items must be in their original condition, unworn, and with all tags attached to qualify for a refund or exchange.
One common complaint among customers is the requirement for items to be in pristine condition, which can be challenging if the item was a gift or if the customer has worn it briefly. Additionally, while the return process is generally smooth, some customers have reported delays in receiving their refunds, which can be frustrating. It's important to keep the return tracking information until the refund is processed to avoid any issues.
For international customers, the return process can be slightly more complex, as they may need to cover the cost of return shipping. This can be a deterrent for some, especially if the item is bulky or heavy. However, Charles Tyrwhitt does provide detailed instructions on their website to assist with international returns, ensuring that customers are well-informed about the process.
To initiate a return, customers can log into their Charles Tyrwhitt account and navigate to the 'My Orders' section. From there, they can select the item they wish to return and follow the prompts to generate a return label. It's advisable to use a trackable shipping method to ensure the item is returned safely. Once the return is received and processed, customers will be notified via email, and the refund will be issued to the original payment method.
Overall, while the return policy at Charles Tyrwhitt is customer-friendly, being aware of the conditions and potential costs involved, especially for international returns, can help manage expectations and ensure a smooth return experience.
 
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Charles Tyrwhitt allows returns within 6 months of purchase, provided items are unworn and in original condition with tags attached.
To return an item, log into your account, go to 'My Orders', select the item, and follow the prompts to generate a return label.
Returns are free for domestic orders, but international customers may need to cover return shipping costs.
Refunds are typically processed within a few days of receiving the returned item, but it may take longer during busy periods.
Yes, exchanges are possible if the item is in stock. Follow the return process and indicate your preference for an exchange.
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Reviews 2 reviews
I ordered 2 shirts and needed to return one . They sent me a return lable but when I got to the USPS to return it was going to cost me as much as I paid for the shirt. I will not order from here again.
I ordered 2 shirts and needed to return one . They sent me a return lable but when I got to the USPS to return it was going to cost me as much as I paid for the shirt. I will not be order from here again.