Brilliant Earth

Brilliant Earth Return Policy Explained

Brilliant Earth offers a 30-day return policy, allowing customers to return or exchange their jewelry within 30 days of purchase. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to evaluate their purchase and decide if it meets their expectations. The return process is straightforward, requiring customers to initiate a return request through their website, after which they will receive a prepaid shipping label to send the item back.

One common complaint about the return policy is the condition requirement. Items must be returned in their original, unworn condition with all original documentation and packaging. This can be a point of frustration for customers who may have worn the item briefly and found it unsuitable. Additionally, custom or engraved items are typically not eligible for return, which can be disappointing for those who have personalized their purchase.

Another pain point is the time it takes to process returns. While Brilliant Earth provides a prepaid shipping label, the return process can take several weeks from the time the item is shipped back to when the refund is processed. This delay can be inconvenient for customers who are waiting for their funds to be returned.

To ensure a smooth return experience, customers are advised to carefully review the return policy details on the Brilliant Earth website before making a purchase. It's also recommended to keep all original packaging and documentation in case a return is necessary. For those considering a custom or engraved piece, it's important to be certain of the purchase, as these items are generally non-returnable.

Overall, while the 30-day return policy is generous, customers should be aware of the specific conditions and potential delays involved in the return process. By understanding these aspects, buyers can make more informed decisions and have realistic expectations regarding returns and exchanges.