Ritani

Ritani Return Policy Explained

Ritani offers a 30-day return policy, allowing customers to return or exchange their jewelry if they are not completely satisfied. This policy applies to most items, including engagement rings and other fine jewelry, provided they are in their original condition and packaging. Customers must initiate the return process within 30 days of receiving their order, and Ritani provides a prepaid shipping label for returns within the United States.

One common complaint about Ritani's return policy is the requirement that the jewelry must be in its original, unworn condition. This can be a point of contention for customers who have worn the item and then decided to return it. Additionally, custom or engraved items may not be eligible for return, which can be disappointing for those who have personalized their jewelry.

To initiate a return, customers need to visit Ritani's return page and follow the instructions to obtain a return authorization. Once the return is approved, customers will receive a prepaid shipping label to send the item back. It's important to note that the original shipping charges are non-refundable, and customers are responsible for ensuring the package is securely packed to prevent damage during transit.

Ritani also offers a lifetime warranty on their jewelry, which covers manufacturing defects. However, this warranty does not cover normal wear and tear or damage caused by accidents or misuse. Customers who wish to take advantage of the warranty must contact Ritani's customer service for assistance.

Overall, while Ritani's return policy is fairly standard for the jewelry industry, customers should be aware of the specific conditions and limitations. It's always a good idea to read the full return policy on Ritani's website before making a purchase to ensure a smooth return process if needed.