Carhartt’s online return policy is designed for customers who purchased directly from Carhartt.com. Returns are generally accepted within 180 days from the date of purchase, giving a long try-on window for fit, comfort, and performance. This timeframe applies to standard satisfaction returns where an item simply is not the right choice. Returns are intended to be straightforward, with the return initiated through Carhartt’s return portal using the order number and the email address associated with the purchase. Keeping order confirmation and shipping emails accessible helps speed up the process, since the order number is a key identifier for the return request.
Refunds are typically issued back to the original method of payment used for the purchase. Original shipping charges, when paid, are generally not refunded, so the refund amount may differ from the original total if shipping was charged at checkout. Carhartt’s policy is focused on returns from Carhartt.com orders; purchases made through other retailers or marketplaces are usually handled under the selling partner’s policies rather than Carhartt’s direct-to-consumer process. For customers who no longer have the original packing slip, including a note in the package with the order number and purchaser details can help ensure the return is matched to the correct account and processed without unnecessary delays.
For items that arrive defective, damaged, or different from what was ordered, customer service support is the appropriate path to resolution. Contacting support promptly can help determine whether a replacement, refund, or other remedy is available based on the situation. Order changes and cancellations are typically limited because orders begin processing quickly after submission; once an order is placed, it may not be possible to cancel or modify it before shipment. In that case, the practical option is often to wait for delivery and then use the return process within the stated return window. For the most efficient help with returns, refunds, or order issues, customer service can be reached by phone or text, and email support is also available for follow-up and documentation.
