REI

REI Return Policy Explained

REI offers a generous return policy, allowing customers to return or exchange items within 90 days of purchase. This policy applies to most products, giving customers ample time to decide if their purchase meets their needs. For REI Co-op members, the return period extends to one year for REI brand items, which is a significant perk of membership.

The return process is straightforward. Customers can return items in-store or by mail. For mail returns, REI provides a prepaid shipping label, making it convenient for those who cannot visit a store. However, the cost of the return shipping label is deducted from the refund amount, which some customers find inconvenient.

One common complaint is the exclusion of certain items from the return policy. For example, outdoor electronics and GPS devices have a shorter return window of 30 days. Additionally, items marked as 'Final Sale' cannot be returned or exchanged, which can be frustrating for customers who were unaware of this restriction at the time of purchase.

Another pain point is the condition of returned items. REI requires that items be returned in new or like-new condition, with original packaging and tags. This can be challenging for customers who have used the product but found it unsatisfactory. In such cases, REI may offer a partial refund or store credit, depending on the item's condition.

Overall, REI's return policy is customer-friendly, especially for Co-op members. However, customers should be aware of the specific conditions and exceptions to avoid any surprises. It's always a good idea to check the return policy details on REI's website or contact their customer service for clarification before making a purchase.