Cariloha Return Policy Explained

Shopping at Cariloha.com means investing in high-quality, sustainable bamboo products. However, if for any reason you’re not completely satisfied with your purchase, Cariloha offers a comprehensive return policy to ensure your peace of mind. In this article, we’ll break down all you need to know about Cariloha’s return, refund, and exchange policies.

What Is The Return And Refund Policy For Cariloha?

Cariloha has a customer-friendly return and refund policy for various products:

• Mattresses: Try any Cariloha bamboo mattress for a minimum of 30 days. If you’re not in love within 100 days of delivery, return or exchange it.
• Comfort Base: Return within 100 days of delivery minus a $100 restocking fee.
• Upholstered Bed Frame: Eligible for repair or replacement of manufacturer defects during the first year.
• Bed Sheets & Pillows: Return or exchange within 100 days of delivery with proof of purchase.
• Other Products: Return within 30 days of delivery if in original packaging with proof of purchase.

Does Cariloha Offer Exchanges?

Yes, Cariloha allows exchanges for most products. If you’re not completely satisfied with your purchase, you can request an exchange within the specified return period. Ensure you have proof of purchase and follow the return process to initiate an exchange.

How Long Does It Take To Get Refund From Cariloha?

Once Cariloha receives your returned item and confirms its eligibility, a refund will be issued to your credit card within 5 business days. Note that shipping fees are not refundable.

How Can You Return An Item To Cariloha?

To return an item to Cariloha, follow these steps:

• Complete the Return Form found on the Cariloha website.
• For additional help, call Cariloha at 1.800.884.5815 or send an email to [email protected].
• A expert will assist in facilitating the return procedure when eligibility has been verified.

Can I Return A Cariloha Item Without A Receipt?

No, a proof of purchase is required for all returns and exchanges. Ensure you keep your receipt or order confirmation email as proof of purchase.

Can You Return Used Items To Cariloha?

Yes, certain used items like mattresses, bed sheets, and pillows can be returned if they’re not damaged or abused, and within the specified return period. However, all returns are subject to Cariloha’s inspection.

Can You Return A Cariloha Item Without The Original Box Or Package?

For all products except bed sheets, pillows, and other specific items, the original packaging is required. Ensure you keep the original packaging until you’re certain you’re satisfied with your purchase.

Can I Return A Gift To Cariloha?

Yes, gifts can be returned. Ensure you have the proof of purchase or receipt. Follow the same return process as regular purchases to initiate a return or exchange.

How To Contact Cariloha?

If you need additional information or assistance with a return or exchange, you can contact Cariloha through the following methods:

• Phone: 1.800.884.5815
• Email: [email protected]

In Conclusion

Cariloha aims to provide a hassle-free return experience for its customers. With clear guidelines and a supportive customer service team, returning or exchanging items is straightforward. Whether it's a mattress, bed frame, or any other bamboo product, Cariloha ensures your satisfaction is their priority. Don’t hesitate to reach out to their customer service for any assistance you might need.