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Collections Etc is your go-to for unique home decor, garden accents, and seasonal items. They offer a wide range of affordable products that can add a touch of charm to any space.
Collections Etc offers a 60-day return policy, allowing customers to return items within 60 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers ample time to decide if their purchase meets their expectations. To initiate a return, customers must include the original packing slip and ensure the item is in its original condition.
One common complaint about the return policy is the requirement for the customer to cover return shipping costs unless the item is defective or an error was made by Collections Etc. This can be a deterrent for some customers, especially if the item is large or heavy, leading to higher shipping fees. Additionally, some customers have reported delays in processing refunds, which can be frustrating when waiting for a resolution.
To make a return, customers should visit the Collections Etc website and navigate to the returns page. Here, they can find detailed instructions on how to proceed with their return. It's important to note that personalized items and clearance items may not be eligible for returns, so customers should review the policy carefully before making a purchase.
For those who encounter issues with their return, contacting customer service can provide additional support. The customer service team is available to assist with any questions or concerns, ensuring that the return process is as smooth as possible. Despite some challenges, the 60-day return window is generally seen as generous, providing peace of mind for shoppers.
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Collections Etc offers a 60-day return policy. Items can be returned within 60 days of receipt for a refund or exchange, provided they are in original condition.
To return an item, include the original packing slip and ensure the item is in its original condition. Visit the Collections Etc website for detailed return instructions.
Customers are responsible for return shipping costs unless the item is defective or an error was made by Collections Etc.
Clearance items may not be eligible for returns. It's important to review the return policy carefully before purchasing clearance items.
You can contact Collections Etc customer service by visiting their contact page on the website or calling 1-800-582-5700.
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Reviews 8 reviews
I need to return an item . I was sent the wrong size. I tried to use it the magnets that were to hold the magnetic blinds would not hold onto the steel door . Can't et a return label. Nothing is working on this site and can't get through on the phone. I noticed you have FREE SHIPPINGS AND RETURNS how in the world do I get both?
Great company with great service.
Sent me the wrong size! Have to exchange it. The site said go to "Easy Return label" to print a return label but couldn't find it anywhere on the confusing site. Disappointed since my first time ordering from this company.
I was told they never received my returned item, even though I sent it certified and received conformation that they received it,
I was very unsatisfied with the order and merchandise. ?Everything I ordered did not arrive and you sent substitutes. No good business.
I placed an order on Dec. 5. I saw the processing Fee of $6.50 after Iplaced the order. I called back in less then 15min's and was told I couldn't cancel the order. I had to wait until it was delivered and then return it. I worked in Retail for many year's. This is no way to runn a bussiness. I will never order from you again.
Garbage quality items out of a catalog. They don’t back any of their merchandise. They force you into a return label for $14 even when an item cost $3. They added extra money on after my PayPal order was processed and no one will tell me why! Buyer beware!
I'm trying to return an order as it was an] duplicate order. your site is not accepting my e-mail address, when I called, the person I was speaking to hung up on me. I have been a customer for many years, this is my first return. You certainly don't make it easy.
