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Currys is a British retailer of electrical and electronic products, such as laptops, TVs, cameras, smartphones, appliances and more. It operates online through its website, currys.co.uk, and in over 300 stores across the UK and Ireland. Currys offers a range of services, such as delivery, installation, recycling, repair and support. Customers can also benefit from price match guarantee, flexible payment options and extended warranties. Currys aims to provide the best shopping experience and the latest technology at affordable prices.
Currys is a British retailer of electrical and electronic products, such as laptops, TVs, cameras, smartphones, appliances and more. It operates online through its website, currys.co.uk, and in over 300 stores across the UK and Ireland. Currys offers a range of services, such as delivery, installation, recycling, repair and support. Customers can also benefit from price match guarantee, flexible payment options and extended warranties. Currys aims to provide the best shopping experience and the latest technology at affordable prices.
Currys offers a 21-day return policy for most products, allowing customers to return items for a refund or exchange. This policy applies to both online and in-store purchases, provided the items are returned in their original condition, with all packaging and accessories included. Customers should ensure they have proof of purchase, such as a receipt or order confirmation email, to facilitate the return process.
For online purchases, customers can initiate a return by visiting the Currys website and accessing the returns section. Here, they can fill out a return request form and choose whether they want a refund or an exchange. Once the request is approved, customers will receive instructions on how to return the item, either by post or by dropping it off at a Currys store. It's important to note that some items, such as software, DVDs, and perishable goods, may not be eligible for return unless they are faulty.
Common complaints about Currys' return policy often revolve around the condition of returned items. Customers have reported issues when items are not accepted due to missing packaging or accessories. Additionally, some customers have experienced delays in receiving refunds, which can take up to 14 days to process after the item is received by Currys. To avoid these issues, customers should carefully follow the return instructions and ensure all components are included.
Another pain point is the return of large appliances or bulky items. While Currys offers a collection service for these items, there may be additional charges involved, and scheduling a collection can sometimes be inconvenient. Customers are advised to check the specific return terms for large items at the time of purchase to avoid unexpected costs.
Overall, while Currys' return policy is fairly standard, customers should be aware of the specific conditions and potential challenges. By understanding the policy details and preparing their returns accordingly, customers can ensure a smoother return experience.
 
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Currys offers a 21-day return policy for most items, allowing returns for a refund or exchange if the items are in original condition with proof of purchase.
To return an item, visit the Currys website, fill out a return request form, and follow the instructions for returning by post or in-store.
Refunds from Currys can take up to 14 days to process after the returned item is received and inspected.
Yes, large appliances can be returned to Currys, but there may be additional charges for collection. Check specific terms at purchase.
Certain items like software, DVDs, and perishable goods may not be eligible for return unless faulty. Check the return policy for details.
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Reviews 2 reviews
poor service when trying to return goods in good order
hopeless ,