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LG is a global company that produces a wide range of products and services, such as electronics, appliances, mobile devices, solar panels, and vehicle components. LG aims to create innovative solutions that enhance people's lives and make the world a better place. LG stands for "Life's Good", which reflects its vision of delivering value and happiness to its customers and stakeholders. LG is committed to social and environmental responsibility, as well as ethical management and quality excellence.
LG is a global company that produces a wide range of products and services, such as electronics, appliances, mobile devices, solar panels, and vehicle components. LG aims to create innovative solutions that enhance people's lives and make the world a better place. LG stands for "Life's Good", which reflects its vision of delivering value and happiness to its customers and stakeholders. LG is committed to social and environmental responsibility, as well as ethical management and quality excellence.
LG offers a return policy that generally allows customers to return products within 15 days of purchase. This policy applies to most items purchased directly from LG's website. To initiate a return, customers need to contact LG's customer service to obtain a Return Merchandise Authorization (RMA) number. Without this number, returns may not be processed, so it's crucial to follow the procedure carefully.
One common complaint about LG's return policy is the relatively short return window of 15 days, which some customers find insufficient, especially for high-value electronics that may require more time to evaluate. Additionally, customers are often responsible for return shipping costs unless the product is defective or an error was made by LG. This can be a pain point for those who are not satisfied with their purchase but are hesitant to incur additional costs.
Another issue that customers sometimes face is the condition in which the product must be returned. LG requires that items be returned in their original packaging and in like-new condition. This means that any damage or missing components can result in a denial of the return or a restocking fee. Customers should ensure they keep all packaging materials and handle the product carefully during the trial period.
For those looking to return a product, it's advisable to start the process as soon as possible to ensure it falls within the 15-day window. Contacting customer service promptly and following their instructions can help avoid any delays or complications. If the product is defective, customers should document the issue with photos or videos, as this can expedite the return process and potentially waive return shipping fees.
Overall, while LG's return policy is fairly standard for the electronics industry, the short return period and potential costs associated with returns can be challenging for some customers. Being aware of these conditions and acting quickly can help ensure a smoother return experience.
If you're looking for electronics and can't find what you need at LG, Sony is a great alternative. They offer a wide range of high-quality TVs, audio equipment, and cameras.
Samsung is another top choice for electronics, offering everything from smartphones to home appliances. They often have competitive pricing and innovative features.
For laptops and computer accessories, Lenovo is a solid option. They have a wide range of products for both personal and business use, often with great deals.
B&H is a go-to for cameras and photography gear, but they also carry a variety of electronics and home appliances. They often have good sales and knowledgeable staff.
Best Buy is a one-stop shop for all things electronics. They have a wide selection of TVs, computers, and home appliances, often with in-store pickup options.
LG generally allows returns within 15 days of purchase. Customers must contact customer service for a Return Merchandise Authorization (RMA) number to process returns.
You can contact LG customer service through their support page at https://www.lg.com/us/support/contact or by calling 1-800-243-0000.
LG typically does not offer free return shipping unless the product is defective or there was an error on their part. Customers are usually responsible for return shipping costs.
No, LG requires that products be returned in their original packaging and in like-new condition. Missing packaging or components may result in a denied return or restocking fee.
You can check your LG order status by visiting https://www.lg.com/us/support/order-status and entering your order details.
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Reviews 4 reviews
Bought an LG fridge. Not even 2 months old and the fridge part is not working. Freezer is over freezing. Been waiting for a week for a repair man. Just more run around. Lost hundreds in groceries. Will never buy LG junk ever again. Junk warrant, junk customer service
I have been waiting for a refund or replacement for 34 days! They owe me over $800!! The unit worked 37 days! I have been jerked along 34 days for resolution! I have made numerous calls, long holds, completed forms, sent photos, over and over! Dont buy their AC products!
Worst buying experience I've ever had! LG OWES ME $762.99 !!!!!!
LG customer service is responding with no logic for the cooktop purchased in a new home provided by the builder, asking for proof of purchase and not ready to accept the home closure date with is my equipment purchase date, and asking to pay for a manufacturing defect of the equipment.
