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DSW stands for Designer Shoe Warehouse, and they're owned by a company called Designer Brands. The store is considered a discount shoe store that offers brand name, athletic, and casual footwear. DSW also sells accessories related to footwear like socks and shoelaces. The company also sells clothing like workout clothes. The initial idea for DSW came about in the early 1990s when founder Steve Nacht visited Atlanta and saw a discount show warehouse and liked the idea. He returned to his home in Ohio and opened the first DSW store. Since its inception, the design of DSW hasn't really changed. The big-box style retail space offers row upon row of shoes from popular brands like Vans, Skechers, Naturalizer, and Hush Puppies. In 2008, DSW launched a website for online purchases and started expanding the variety of clothing and accessories available. Shoppers could purchase their shoes and accessories online and then pick them up in the store or have them delivered.
DSW stands for Designer Shoe Warehouse, and they're owned by a company called Designer Brands. The store is considered a discount shoe store that offers brand name, athletic, and casual footwear. DSW also sells accessories related to footwear like socks and shoelaces. The company also sells clothing like workout clothes. The initial idea for DSW came about in the early 1990s when founder Steve Nacht visited Atlanta and saw a discount show warehouse and liked the idea. He returned to his home in Ohio and opened the first DSW store. Since its inception, the design of DSW hasn't really changed. The big-box style retail space offers row upon row of shoes from popular brands like Vans, Skechers, Naturalizer, and Hush Puppies. In 2008, DSW launched a website for online purchases and started expanding the variety of clothing and accessories available. Shoppers could purchase their shoes and accessories online and then pick them up in the store or have them delivered.
DSW offers a generous return policy, allowing customers to return items within 90 days of purchase. This policy applies to both in-store and online purchases, making it convenient for customers to shop with confidence. To initiate a return, customers can either visit a DSW store or use the online return portal. The process is straightforward: simply log into your account, select the order you wish to return, and follow the prompts to print a return label.
One of the common complaints about DSW's return policy is the condition of the items being returned. DSW requires that items be unworn and in their original packaging to qualify for a return. This can be a point of contention for customers who may have worn the shoes briefly and found them uncomfortable. Additionally, while the return period is generous, customers are responsible for return shipping costs unless the item was defective or an error was made by DSW.
Another pain point is the processing time for refunds. Once DSW receives the returned item, it can take up to 10 business days for the refund to be processed. This delay can be frustrating for customers who are eager to receive their money back. However, DSW does offer the option to return items in-store for immediate refunds, which can be a more convenient option for those who live near a DSW location.
For exchanges, DSW does not offer a direct exchange process online. Customers must return the original item and place a new order for the desired item. This can be inconvenient for those who are looking to quickly swap sizes or styles. Despite these challenges, DSW's return policy is generally seen as customer-friendly, especially with the extended 90-day window.
Zappos is a great alternative for shoe shopping with a huge selection and excellent customer service. They offer free shipping and a 365-day return policy, making it easy to find the perfect fit.
Nordstrom offers a wide range of high-quality shoes and often has exclusive styles. Their customer service is top-notch, and they have a flexible return policy.
Famous Footwear is perfect for finding affordable shoes for the whole family. They frequently have sales and a rewards program to help you save even more.
Foot Locker is a go-to for athletic shoes and apparel. They carry popular brands like Nike and Adidas, and often have exclusive releases for sneaker enthusiasts.
6pm is a great place to find discounted shoes and clothing. They offer a wide range of brands at lower prices, perfect for bargain hunters.
DSW allows returns within 90 days of purchase for unworn items in their original packaging. Returns can be made in-store or online.
To return an item, log into your DSW account, select the order, and follow the prompts to print a return label. You can also return items in-store.
DSW does not offer free returns unless the item is defective or there was an error. Customers are responsible for return shipping costs.
DSW does not offer direct exchanges online. You must return the original item and place a new order for the desired item.
Refunds can take up to 10 business days to process after DSW receives the returned item. In-store returns offer immediate refunds.
3.2 /5
Rate your experience with DSW
Reviews 3 reviews
Excellent. Easy process and the store employees was very nice.
Terrible customer service. My shoes were a month late and then I found out they never left the Warehouse. Still waiting for my refund:(
DSW Is horrible....they still haven't refunded the money for a pair of shoes I returned. I will never buy here again.
