Rack Room Shoes

Rack Room Shoes Return Policy Explained

Rack Room Shoes offers a generous 60-day return policy, allowing customers ample time to decide if their purchase is right for them. Items must be returned in their original condition, unworn, and with the original packaging. This policy applies to both in-store and online purchases, providing flexibility for customers who prefer different shopping methods.

To initiate a return, customers can visit the Rack Room Shoes website and navigate to the returns section. Here, they can print a return label and send the item back via mail, or they can choose to return the item to a physical store location. This dual option is particularly convenient for those who prefer not to deal with shipping.

One common complaint among customers is the requirement for items to be unworn and in original packaging, which can be challenging if the shoes were tried on outside. Additionally, while the return process is straightforward, some customers have noted that refunds can take a few weeks to process, which can be frustrating for those expecting a quicker turnaround.

For exchanges, Rack Room Shoes allows customers to exchange items in-store, which can be a faster alternative to mailing items back. However, if the desired item is not available in-store, customers may need to reorder online, which can be inconvenient.

Overall, while Rack Room Shoes' return policy is customer-friendly, the key to a smooth return experience is ensuring that items are returned in pristine condition and being patient with the refund process. Customers are encouraged to keep their receipts and track their return shipments to avoid any potential issues.