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EzContacts is your go-to for eyewear, offering a wide range of glasses, sunglasses, and contact lenses. Whether you're looking for designer frames or affordable options, they've got you covered.
EzContacts offers a 30-day return policy, allowing customers to return or exchange their eyewear if they are not completely satisfied. This policy applies to most products, including prescription glasses, sunglasses, and contact lenses. To initiate a return, customers must ensure that the items are in their original condition, with all packaging and accessories intact.
One common complaint about the return policy is the requirement for items to be unused and in their original packaging, which can be challenging for customers who have tried on their glasses or opened contact lens boxes. Additionally, customers are responsible for return shipping costs, which can be a deterrent for some.
To process a return, customers need to visit the EzContacts return page and fill out the return request form. Once the request is approved, they will receive instructions on how to ship the items back. Refunds are typically processed within a few business days after the returned items are received and inspected.
Another pain point for customers is the restocking fee that may apply to certain returns, particularly for high-value items or special orders. This fee can be frustrating for customers who are already dissatisfied with their purchase.
Despite these challenges, EzContacts strives to make the return process as smooth as possible. They offer customer support to assist with any issues or questions regarding returns. Customers are encouraged to reach out to the support team if they encounter any difficulties during the return process.
Overall, while the 30-day return policy provides a reasonable timeframe for returns, customers should be aware of the conditions and potential fees associated with returning their purchases. By understanding the policy details, customers can better navigate the return process and ensure a satisfactory resolution.
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EzContacts offers a 30-day return policy for most items, provided they are in original condition with packaging. Return shipping costs are the customer's responsibility.
To return an item, visit the EzContacts return page, fill out the return request form, and follow the instructions provided for shipping the item back.
Yes, a restocking fee may apply to certain returns, especially for high-value items or special orders. Check the return policy for specific details.
Refunds are typically processed within a few business days after the returned items are received and inspected by EzContacts.
Yes, exchanges are possible within the 30-day return period, provided the items are in original condition. Follow the return process to initiate an exchange.
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