Fever primarily sells tickets for time- and date-specific experiences. As a general rule, tickets are treated as non-refundable, and exchanges to other events are not permitted. Refund outcomes depend on the specific experience, the event organizer’s policies, and whether the event details change in a material way after purchase. Before requesting any refund or cancellation, customers should review the information shown on the experience page and the purchase confirmation, since restrictions can vary by event, city, and organizer.
For order management and proof of purchase, the most reliable references are the confirmation email and the “Tickets” section inside the Fever app. If tickets are not visible, customers should first check the inbox (and spam/junk folders) for the confirmation email, then confirm the same login method and account used at checkout (email, Apple ID, Google, or Facebook) is being used in the app. Keeping the ticket ID available can speed up support handling, especially when the request involves payment verification or locating an order.
Refunds are typically considered when an event is cancelled, postponed, moved to a different venue, or otherwise significantly changed (for example, a major change to the advertised content or line-up). In these situations, the appropriate remedy may be a refund to the original payment method or a voucher/credit to be used for a later date or other plans, depending on the circumstances and the event’s configuration. Timing matters: refund or voucher requests tied to event changes are generally expected to be submitted promptly and, in many cases, no later than the Monday following the event’s stated or revised date. Requests submitted after that cutoff may be harder to resolve, particularly if funds have already been transferred to the event organizer.
To request help with a refund, cancellation, or billing issue, customers should contact Fever Customer Support through the official Help Center request form. The request should include the ticket ID, the experience name, the city/venue, the scheduled date and time, and a clear description of the issue (cancellation notice, venue change, significant change, duplicate charge, or inability to attend due to organizer-side issues). For payment-related questions, including card charges or PayPal transactions, providing transaction date and amount can help match the order. If a card refund is approved, posting time can vary by bank; if a voucher is issued, it is typically delivered to the account and used toward eligible plans within the app. For unresolved charges, customers may also ask support about billing disputes and chargeback documentation, while following card-network and bank timelines.
