Finish Line

Finish Line Return Policy Explained

Finish Line offers a 45-day return policy for most items, allowing customers to return products in their original condition for a refund or exchange. This policy applies to both in-store and online purchases, providing flexibility for customers who may have changed their minds or received an item that didn't meet their expectations. To initiate a return, customers can visit a Finish Line store or use the online return portal, where they can print a return label and ship the item back.

One common complaint about Finish Line's return policy is the requirement for items to be in their original condition, which can be a challenge if the product has been worn or used. Additionally, customers are responsible for return shipping costs unless the item was defective or incorrect. This can be a deterrent for those who are unsure about their purchase and may lead to dissatisfaction if the return process becomes costly.

Another pain point is the processing time for refunds, which can take up to 10 business days after the return is received. This delay can be frustrating for customers who are waiting for their money to be credited back to their account. To avoid these issues, it's recommended to keep all original packaging and receipts, and to initiate returns as soon as possible if there's any doubt about the purchase.

For exchanges, Finish Line allows customers to swap items for a different size or color, but the availability of the desired item can sometimes be limited. It's advisable to check the stock online or contact customer service to ensure the preferred item is available before proceeding with an exchange. Overall, while Finish Line's return policy is fairly standard, being aware of these details can help customers navigate the process more smoothly.