Goalie Monkey

Goalie Monkey Return Policy Explained

Goalie Monkey offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers the flexibility to try out their gear and make sure it meets their needs. However, items must be in new, unused condition with all original packaging and tags intact to qualify for a return.

One common complaint among customers is the strict condition requirements for returns. If the gear shows any signs of use, it may not be eligible for a refund, which can be frustrating for those who have tried the equipment on the ice. Additionally, customers are responsible for return shipping costs unless the item was defective or an error was made in the order.

To initiate a return, customers need to visit the Goalie Monkey website and fill out a return request form. Once the request is approved, they will receive instructions on how to ship the item back. It's important to keep the tracking information for the return shipment, as Goalie Monkey is not responsible for lost packages.

For those looking to exchange an item, the process is similar. Customers should indicate their desire for an exchange on the return form and specify the new item they wish to receive. If the new item is of a different price, the difference will be charged or refunded accordingly.

Overall, while the return policy is fairly standard, the condition requirements and shipping costs can be a hurdle for some customers. It's advisable to thoroughly check the gear at home before taking it to the rink to ensure it meets your expectations and to avoid any issues with returns.