3.3 /5 Rate Your Experience
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Halo is all about keeping your furry friends safe with their smart collars. You can buy GPS-enabled collars that help track your pet's location and ensure they stay within safe boundaries.
Halo offers a 60-day return policy, allowing customers to return their products if they are not satisfied. This period gives pet owners ample time to test the collar's features and ensure it meets their needs. To initiate a return, customers must visit the Halo website and fill out a return request form. Once approved, they will receive instructions on how to send the product back.
One common complaint about Halo's return policy is the requirement for the product to be in like-new condition. This can be challenging for pet owners who have used the collar extensively during the trial period. Additionally, customers are responsible for return shipping costs, which can be a deterrent for some.
Another pain point is the processing time for refunds. While Halo aims to process returns quickly, it can take up to two weeks for the refund to appear in the customer's account. This delay can be frustrating for those who need the funds sooner.
To avoid issues, customers are advised to keep all original packaging and accessories, as these are often required for a successful return. It's also important to initiate the return process well before the 60-day window closes to account for any potential delays.
Overall, while Halo's return policy is relatively generous, customers should be aware of the conditions and potential costs involved. By understanding the process and preparing accordingly, pet owners can ensure a smooth return experience if needed.
Chewy is a great place to shop for pet supplies, including collars and other accessories. They offer a wide range of products and often have competitive prices and fast shipping.
PetSmart is a go-to for pet owners looking for everything from food to toys. They have a good selection of pet collars and often run promotions and discounts.
Petco offers a variety of pet products, including smart collars. They frequently have sales and a rewards program that can help you save on your purchases.
SpotOn specializes in GPS dog fences and collars, similar to Halo. If you're looking for high-tech pet containment solutions, they're worth checking out.
PetSafe offers a range of pet products, including training and containment solutions. They have a variety of collars that might suit your needs.
Halo offers a 60-day return policy. Products must be in like-new condition, and customers are responsible for return shipping costs.
To return a Halo collar, visit their website, fill out the return request form, and follow the provided instructions for shipping the product back.
Refunds from Halo can take up to two weeks to process after the return is received and approved.
Halo requires products to be in like-new condition for returns, so extensive use may affect your ability to return the collar.
No, customers are responsible for the return shipping costs when returning a Halo product.
3.3 /5
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Reviews 2 reviews
We returned our collar and was told 7-10 days until we would be refunded. That has came and passed. I have called several times to just get the same answer. “I will send a message to that department” Apparently there was an error when they attempted to issue a refund the day they got the collar, but no one can tell me what that error was. You can’t talk to anyone except on their “virtual dog park” It’s a lot of money that is mine that we could really use right now.
I have been waiting months for a refund that I was given a very small window of time to complete a return in, to only have no availabilty to speak to a person by phone, and when I was able to get through to someone I was given the runaround several times with still no questions answered. I had these collars for two days prior to returning and it is now 5 months later. So very disappointing for something that was very expensive.
