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iHerb is your go-to for all things health and wellness. They offer a huge range of vitamins, supplements, and natural products. It's like a health food store, but online, with tons of options to keep you feeling your best.
iHerb offers a 60-day return policy, which is quite generous compared to many other online retailers. This means you have up to 60 days from the date of purchase to return any items you are not satisfied with. The process is straightforward: you need to log into your account, navigate to the order history, and select the items you wish to return. Once you initiate the return, iHerb will provide you with a return authorization and instructions on how to send the items back.
One of the common complaints about iHerb's return policy is the responsibility of return shipping costs. Customers are often required to cover the cost of shipping the items back unless the return is due to an error on iHerb's part, such as receiving the wrong item or a damaged product. This can be a deterrent for some customers, especially if the return shipping costs are high.
Another point of contention is the condition of the items being returned. iHerb requires that products be returned in their original condition, which means unopened and unused. This can be frustrating for customers who have tried a product and found it unsatisfactory. However, this is a common practice among retailers, especially for health and wellness products, to ensure safety and quality standards.
For refunds, once iHerb receives the returned items, they typically process the refund within a few business days. The refund is issued to the original payment method, which can take additional time depending on your bank or credit card provider. Customers appreciate the prompt processing of refunds, but the overall time from initiating a return to receiving a refund can vary.
To avoid any issues, it's recommended to carefully read the product descriptions and customer reviews before making a purchase. If you have any questions or concerns about a product, reaching out to iHerb's customer service can provide clarity and help you make an informed decision. Overall, while the return policy is customer-friendly, being aware of the details can help manage expectations and ensure a smooth return process.
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iHerb offers a 60-day return policy. You can return items within 60 days of purchase, but you may need to cover return shipping costs unless the return is due to an error by iHerb.
To return a product, log into your iHerb account, go to your order history, and select the items you wish to return. Follow the instructions provided for returning the items.
iHerb typically does not cover return shipping costs unless the return is due to an error on their part, such as receiving the wrong or damaged item.
Once iHerb receives your returned items, they usually process the refund within a few business days. The refund is issued to the original payment method.
iHerb requires products to be returned in their original condition, meaning unopened and unused, to be eligible for a refund.
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