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Il Makiage is a beauty brand that offers high-quality makeup products and personalized recommendations based on your skin tone, preferences and lifestyle. Whether you are looking for foundation, concealer, eyeshadow, lipstick or mascara, Il Makiage has you covered with a wide range of shades and formulas to suit your needs. You can take their online quiz to find your perfect match, or try their products risk-free for 14 days with their PowerMatch guarantee. Il Makiage is more than just makeup, it's a way to express your confidence and individuality.
Il Makiage is a beauty brand that offers high-quality makeup products and personalized recommendations based on your skin tone, preferences and lifestyle. Whether you are looking for foundation, concealer, eyeshadow, lipstick or mascara, Il Makiage has you covered with a wide range of shades and formulas to suit your needs. You can take their online quiz to find your perfect match, or try their products risk-free for 14 days with their PowerMatch guarantee. Il Makiage is more than just makeup, it's a way to express your confidence and individuality.
Il Makiage offers a 60-day return policy, allowing customers to return products they are not satisfied with. This generous timeframe gives users ample opportunity to try out their purchases and decide if they meet their expectations. To initiate a return, customers need to visit the Il Makiage website and navigate to the returns section, where they can follow the step-by-step instructions provided.
One common complaint about the return process is the requirement for products to be returned in their original packaging. This can be a hassle for customers who have already discarded the packaging. Additionally, while the return process is straightforward, some users have reported delays in receiving their refunds, which can be frustrating.
Another point of contention is that the return policy does not cover shipping costs for the return, meaning customers are responsible for these expenses. This can be a deterrent for those who are unsure about their purchase and are considering returning it. However, Il Makiage does offer exchanges, which can be a more cost-effective option for customers looking to try a different product.
To ensure a smooth return process, customers are advised to keep their order confirmation and any related documentation handy. This information will be required when filling out the return form on the website. Once the return is processed, customers can expect to receive their refund within a few business days, although this may vary depending on their bank's processing times.
Overall, while Il Makiage's return policy is relatively customer-friendly, there are areas for improvement, particularly regarding the handling of shipping costs and refund processing times. Customers are encouraged to read the return policy thoroughly before making a purchase to avoid any surprises.
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Il Makiage offers a 60-day return policy for customers to return products they are not satisfied with. Returns must be in original packaging.
To return a product, visit the Il Makiage website, go to the returns section, and follow the instructions to initiate a return.
No, customers are responsible for return shipping costs when returning products to Il Makiage.
Refunds are typically processed within a few business days after the return is received, but this may vary depending on your bank.
Yes, Il Makiage offers exchanges, which can be a cost-effective option if you want to try a different product.
3.4 /5
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Reviews 8 reviews
I don't like the way you have us to cancel. I am 84 and I had never heard of this crazy thing of paying to return anything. I thought I was finish with this products but then I got a box that cost me $80.00. I try to get a return label and of course I never heard back so I don’t like your products what do I do with them. I have never seen a business like you all have and will tell people about your the products.
I have been trying to return and cancel my account and just being sent to one web site to another and another WITH NO RESULTS, what kind of business does this to a customer?
It's really hard to speak to anyone, about cancel you order. THEN when you try to cancel it will give you a error massage about you just placed this order try back later. what kind of mess is that. this just not what i want to deal with.No communication with on one.
Impossible to contact...have spent hours trying to return the purchase for two days. Please discontinue my future deliveries/disable auto-delivery.
Love it, but can no longer afford it. Will try again soon, thank you
Too hard to make a return and foundation not what is shown on website.
I ordered from my phone. The process picked up an old email that I no longer use from my phone. I did not enter that old email. I have spent many hours over days starting a week after I received the products. The makeup and concealer are too dark. I liked the primer. There are several emails I've tried, and an automated phone number that just sends one back to the customerservice email. After explaining in a long chat, I was sent to a page asking to charge me a $1.00 sign up fee and $47.00 a month to chat. I also got an "OOPS! Something went wrong" message that directed me back to the customer service page. What a runaround!!! Do NOT use this company!!!!
Horrible service , i was charged for trying something for free and now they keep sending me stuff and charging me and i am not able to dispute the charge or cancel the subscription
