Italo Jewelry states a 60-day return/exchange window, measured from the delivery date. To stay eligible, the return request should be initiated by contacting customer service within that timeframe and obtaining authorization before shipping anything back. Returns sent without authorization are not accepted, so the first step is to request approval and wait for the return/exchange instructions and address provided by support.
Condition requirements are emphasized. Items are expected to be in original condition, without scratches or signs of wear, and not resized or altered. Items also typically need to include the jewelry tag. If an item has been worn, altered, or otherwise shows use, it may be considered ineligible. Replacement or exchange items are generally not eligible to be returned again, so exchanges should be requested only after confirming the desired size and style.
Shipping and responsibility depend on the reason for the return. For issues such as receiving the wrong item, a broken/defective item, or incorrect engraving, the policy describes “full coverage,” where return postage and replacement fees are covered. For preference-based returns (for example, ordering the wrong size or simply not liking the item in person), the policy describes “limited coverage,” where the customer is responsible for return postage and replacement postage fees, and shipping fees are not refunded.
Tracking is a key requirement. Returns or exchanges should be shipped using a method that provides tracking; shipments without tracking are not processed. Using a service that also provides delivery confirmation (and, when appropriate, signature confirmation) helps document that the package arrived. If a return is sent without tracking and is lost in transit, the policy places the loss risk on the customer and indicates that a refund may not be issued.
After the return is received, the policy indicates the item is inspected in roughly 3–5 working days. Once inspection is completed and the return is confirmed, refunds are issued back to the original payment method within about 3–5 business days. The policy also notes that shipping costs may be deducted from refunds in certain cases, including a stated deduction for orders that used free shipping.
Order cancellation terms are separate from returns. The policy indicates general orders can be fully refunded if canceled before shipment. For personalized or special-order items, cancellations after a stated cutoff may incur processing/material fees, and once an order has shipped it is not cancelable. The policy also advises not refusing delivery, and instead to accept the package and then request a return if eligible.
