Kenay Home

Kenay Home Return Policy Explained

Kenay Home provides a clear and customer-friendly return and refund system for anyone shopping for furniture and home décor. Whether you’re a first-time buyer or a loyal customer, understanding the return process can save time and avoid stress. From cancellations to refunds, Kenay Home ensures that purchases are handled efficiently and fairly, with specific guidelines on timelines and product conditions.

What Is Kenay Home's Return And Refund Policy?

Kenay Home allows customers to return items within 14 calendar days from the day the product is received. Returns can be made for any reason, and customers are encouraged to notify the company via email at [email protected] or by postal mail. To qualify for a refund, items must be in perfect condition, in their original packaging, and include all accessories.

Certain products, like custom-made furniture and upholstered items, are not eligible for returns. Once the return is approved, refunds are processed using the original payment method, and delivery costs are excluded.

Does Kenay Home Provide The Option For Exchanges?

Kenay Home primarily offers refunds rather than direct exchanges. If you wish to exchange a product, the best approach is to return the original item following the return policy and place a new order for the desired product. This ensures the process is straightforward and meets the company’s guidelines for returned goods.

How Long Does It Typically Take To Receive A Refund From Kenay Home?

Refunds are issued without undue delay and are completed within 14 calendar days from the day Kenay Home is informed of your decision to withdraw. The refund is typically processed using the same payment method as the original purchase, ensuring that customers receive their money quickly and without additional costs.

Does Kenay Home Refund Shipping Costs?

Shipping costs are generally excluded from the refund, and who pays for the return shipping can vary depending on the situation. It is recommended to clarify with Kenay Home’s customer service before sending items back to avoid unexpected charges.

What Are The Steps To Return An Item To Kenay Home?

Returning an item to Kenay Home is straightforward:

• Notify the company via email at [email protected] or postal mail.
• Ensure the product is in perfect condition, in its original packaging, with all accessories included.
• Send the product back to the address provided by Kenay Home or wait for their collection instructions.
• Once the item is received and inspected, the refund is processed.

Does Kenay Home Offer A Warranty On Their Products?

Kenay Home’s products may come with manufacturer warranties depending on the item. Customers should check specific product details or contact customer service to confirm warranty coverage and terms.

Is It Possible To Return A Kenay Home Item Without A Receipt?

For returns, having proof of purchase is essential. Customers should provide their order confirmation or receipt to ensure the return can be processed without issues.

Can Used Items Be Returned To Kenay Home?

Items must be returned in perfect, unused condition. Products that show signs of wear or use may not qualify for a refund, so it’s important to handle items carefully until the return is completed.

Can I Return A Gift To Kenay Home?

Gifts purchased from Kenay Home can be returned under the same conditions as regular purchases. Ensure the item is in original condition, and include any packaging and accessories. It’s recommended to have proof of purchase or a gift receipt to facilitate the process.

How Can I Contact Kenay Home For Further Assistance?

For additional help, Kenay Home’s customer support is available via:

• Phone: +34 960 707 757
• Email: [email protected]

Conclusion

Kenay Home’s return policy is designed to be fair and convenient, offering clear instructions and a standard 14-day return window. By following the outlined steps and maintaining product condition, customers can easily secure refunds while avoiding unnecessary delays. Whether returning a gift, a custom item, or standard furniture, knowing these policies ensures a smooth and confident shopping experience.