Lord & Taylor

Lord & Taylor Return Policy Explained

Lord & Taylor offers a 30-day return policy, allowing customers to return most items within 30 days of purchase. This policy is designed to ensure customer satisfaction by providing a reasonable period to decide if a purchase meets their expectations. To initiate a return, customers can visit the Lord & Taylor website and navigate to the returns section, where they can print a return label and follow the instructions provided.

One common complaint about the return policy is the requirement for items to be in their original condition with tags attached. This can be a pain point for customers who may have removed tags or used the item before deciding to return it. Additionally, some customers have expressed frustration with the time it takes to process returns and receive refunds, which can sometimes take up to two weeks.

Another issue that arises is the exclusion of certain items from the return policy. For example, final sale items and certain types of merchandise, such as intimate apparel, may not be eligible for return. This can lead to dissatisfaction if customers are not aware of these exclusions at the time of purchase.

To avoid these issues, customers are advised to carefully read the return policy details on the Lord & Taylor website before making a purchase. It's also helpful to keep all packaging and tags intact until you are sure you want to keep the item. If you encounter any issues with your return, contacting customer service can often help resolve the problem more quickly.

Overall, while the 30-day return policy is fairly standard in the retail industry, being aware of the specific conditions and exclusions can help ensure a smoother return process. For those who frequently shop online, understanding these details can save time and reduce frustration.