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Macy's is an iconic American department store where you can get a wide variety of items. You've probably made many purchases at Macy's through the years. You'll probably also see plenty of great items whenever you browse through a Macy's department store. Macy's carries a wide variety of merchandise so that this retailer has something to appeal to everyone from clothing to home goods to cosmetics, Macy's is a huge retail establishment offering opportunities to buy both in-store and online. You can keep up with the latest fashions while saving a lot of money thanks to Macy's many special deals and discounts.
Macy's is an iconic American department store where you can get a wide variety of items. You've probably made many purchases at Macy's through the years. You'll probably also see plenty of great items whenever you browse through a Macy's department store. Macy's carries a wide variety of merchandise so that this retailer has something to appeal to everyone from clothing to home goods to cosmetics, Macy's is a huge retail establishment offering opportunities to buy both in-store and online. You can keep up with the latest fashions while saving a lot of money thanks to Macy's many special deals and discounts.
Macy's offers a generous return policy, allowing customers to return most items within 90 days of purchase. This policy applies to both in-store and online purchases, making it convenient for shoppers to return items that don't meet their expectations. To initiate a return, customers can either bring the item to a Macy's store or use the online return portal to print a shipping label and send the item back.
One common complaint about Macy's return policy is the exclusion of certain items from the 90-day return window. For example, some electronics and furniture have a shorter return period, which can catch customers off guard. Additionally, items marked as 'Last Act' or final sale are not eligible for returns, which can be frustrating for those who were unaware of this policy at the time of purchase.
Another pain point for customers is the requirement for items to be in their original condition with tags attached. This can be problematic for those who have removed tags or used the item before deciding to return it. Furthermore, while Macy's does offer free returns for online purchases, the process can sometimes be slow, with refunds taking several weeks to process.
To avoid issues, customers are advised to keep their receipts and be aware of the specific return policies for different product categories. It's also helpful to initiate returns as soon as possible to ensure they fall within the allowed timeframe. For those returning items by mail, using a trackable shipping method can provide peace of mind and help resolve any disputes about the return's status.
Overall, while Macy's return policy is generally customer-friendly, being informed about the specific terms and conditions can help shoppers avoid common pitfalls and ensure a smooth return experience.
Nordstrom is a great alternative if you're looking for high-end fashion and excellent customer service. They have a wide range of designer brands and a generous return policy.
JCPenney offers a variety of affordable clothing, home goods, and more. It's a solid choice if you're looking for budget-friendly options and frequent sales.
Kohl's is known for its great deals and Kohl's Cash rewards. If you're shopping for clothing, home essentials, or electronics, it's worth checking out.
Dillard's offers a wide selection of fashion and home products. It's a good place to find quality brands and often has clearance sales.
Bloomingdale's is perfect for those who love luxury brands and high-end fashion. They often have exclusive collections and a strong focus on customer service.
Saks Fifth Avenue is a go-to for luxury fashion and accessories. If you're looking for designer labels and upscale shopping, this is the place to be.
Neiman Marcus offers a curated selection of high-end fashion, beauty, and home products. It's ideal for those seeking luxury and exclusivity.
Belk is a department store with a wide range of products, from clothing to home goods. They often have sales and promotions, making it a budget-friendly option.
Lord & Taylor offers a mix of classic and contemporary fashion. It's a great place to find stylish clothing and accessories for all occasions.
Macy's allows returns within 90 days of purchase for most items. Some exceptions apply, such as electronics and furniture, which may have shorter return periods.
You can return items to any Macy's store or use their online return portal to mail your item back. Ensure the item is in original condition with tags attached.
Yes, Macy's offers free returns for online purchases. You can print a prepaid shipping label from their website to send your item back.
Refunds from Macy's typically take several weeks to process, especially for returns by mail. Using a trackable shipping method can help ensure your return is received.
Yes, items marked as 'Last Act' or final sale cannot be returned. Additionally, some electronics and furniture have specific return policies.
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Reviews 13 reviews
I bought a sweater less than two months ago wore it 2 or maybe 3 times. It sheds all over everything!! My car seat and seat belt is covered with fuss balls. I learned that trying to return it Macys doesn’t stand behind their merchandise. When in the store a supervisor Told me if we can’t resell it we won’t return it!!!!!!!! Why would you resell it if I just told her and showed her pictures of the fuss all over everything?????? Makes no sense!!! I no longer will be a Macy’s customer!!!
Excellent customer service. Overall 5 STARS FOR YOU !
No results from customer service and on hold for 44 minutes for súpervisor before they disconnected my call
Return policy is awful - no comparison with other vendors - Target is better! If they find it, no receipt needed! Get with it Macy's!
The last act at list has to have 3 days for return because you shop for your kids that are not always with you. How you can’t return if that’s not fit. Also, it’s not always cheap. Makes me shop less at Macy's.
Terrible return policy!!!
I bought a dress I. Final sale. On this. Today is Sunday without 3 days yet. The manager Destiny refuses change the dress . Only was the wrong size. And there is other size available for me. She wasn't polite with me and not helpful. Even the customer service phone let me know MACY'S DON'T HAVE CUSTOMERS SERVICE.
They advertised a really nice $2100 gray sectional that turned out to be baby blue they refused to let me return without a 10% restocking fee not only was the color completely off but so were the dimensions and the customer service was the most horrible I’ve ever experienced even from a “supervisor” . After being a 20+years customer I’m finally parting ways with this major retailer. Like my husband said “don’t buy online if u don’t wanna be disappointed!”
I returned 2 pair of shoes in store and used me paypal account and paid online and I returned my shoes in store on 6/22/23 and I am still fighting w/ customer service over the phone to get my refund. This is so crazy.
terrible return policy.. it's now 30 days.. when was that info revealed ..
If I could give a -0 I would. I bought my debit card. When I returned she returned it as a credit on my debit card. I still have not received the refund. It’s not even processing in my account.
RETURN OR EXCHANGE WITHOUT RECEIPT- You can enjoy a Macy's exchange without receipt, but the item you purchased must have its original tags. An item with original tags in original packaging can be returned to Macy's within 90 days. It's easiest to return such an item if you can specify your method of payment when you purchased the item. This way, the staff representative at Macy's can look up the purchase and refund the card that was used to purchase the product in question.,,,/ WHAT IF I DIDN'T USE A CARD? WHAT IF I USED CASH?
I'm a loyal Macys shopper for over 50 years. However, I tried to return a defective pair of Isotoner gloves within 30 days of purchase after only wearing them twice while driving they started shredding. Macys refused to even exchange them!
