Maisons du Monde is a home decoration and furnishing retailer with both stores and an ecommerce site. For most new items sold and shipped by Maisons du Monde, the customer-facing promise commonly presented on product pages is a 30-day change-of-mind window (“30 days to change your mind” / “free returns for 30 days” on eligible items). This practical window is separate from, and may sit alongside, statutory withdrawal rights that can apply depending on the country site and the nature of the purchase. When planning a return, the safest approach is to treat 30 days from delivery as the target deadline for initiating the request and preparing the item for handoff.
Returns and refunds typically depend on the item being in suitable condition for resale: complete, not damaged by use, and with original packaging and accessories when applicable. Large furniture and fragile décor should be repacked carefully to avoid transit damage, since damage can affect refund outcomes. If the order contains multiple products delivered at different times, each item’s timeline is best tracked from its own delivery date. For marketplace/partner-sold items (when a third-party seller is listed), return conditions can differ by seller; the order details generally indicate the seller and the applicable conditions.
Order cancellation is usually possible only while the order is still eligible for online cancellation. If the “cancel my order” option is no longer available, cancellation may require refusing delivery (for home delivery) or not collecting the parcel (for pickup/relay), then contacting customer service to trigger the refund workflow. Refunds are generally issued back to the original payment method after the return is received and processed. Depending on payment type (bank card timing, gift card/credit, or other methods), the time for funds or credits to appear can vary. If a refund confirmation has been received but the credit is not visible, checking the original paying account and allowing additional banking processing time is typically recommended.
Return shipping or collection fees may apply in some scenarios (especially for bulky items or refused deliveries), and these costs can be deducted from the refund where applicable. Delivery fees are commonly refunded only when the entire order is returned, rather than for partial returns. For damaged, missing, or non-conforming items, the recommended path is to report the issue promptly and keep packaging and photos, since remedies may include replacement, repair, or refund depending on the case. For any dispute about charges, delivery, or refund status, contacting customer service with the order number, item references, and tracking details helps speed resolution.
