ModLily

ModLily Return Policy Explained

ModLily offers a 30-day return policy, allowing customers to return items within 30 days of receipt. This policy applies to most products, provided they are in their original condition, unworn, and with all original tags and packaging. Customers need to initiate the return process through their ModLily account, where they can select the items they wish to return and follow the instructions provided.

One common complaint about ModLily's return policy is the responsibility of return shipping costs, which falls on the customer. This can be a significant expense, especially for international returns. Additionally, some customers have reported delays in receiving their refunds, which can take up to several weeks after the return is processed. It's important to keep track of return shipments and retain proof of postage to avoid any issues.

Another pain point is the exclusion of certain items from the return policy, such as final sale items or swimwear without the hygiene liner. Customers should carefully read the product descriptions and return policy details before making a purchase to ensure they understand which items are eligible for return.

To facilitate a smooth return process, customers are advised to contact ModLily's customer service if they encounter any issues or have questions about their return. The customer service team can provide guidance and assistance, ensuring that the return is processed efficiently. Overall, while the 30-day return policy is fairly standard, customers should be aware of the associated costs and potential delays.