MyPerfectResume is a digital subscription service, so policies typically focus on refunds, cancellations, and billing outcomes rather than physical-item returns. Premium access is billed as a subscription (for example, monthly or annual plans) and may renew automatically unless the subscription is canceled. A money-back guarantee is available for eligible premium subscriptions when a refund request is made within 14 days of subscribing. The 14-day window is generally measured from the subscription start date, so refund eligibility depends on when the premium plan began and when the request is submitted.
To avoid future charges, cancellation should be completed before the next renewal date. After cancellation, access may continue through the end of the current paid period, depending on the plan terms, but renewal billing should stop once cancellation is confirmed. If a charge appears unexpectedly, it can help to check the billing descriptor on the bank statement (for example, a descriptor that includes the brand name) and compare the charge date to the subscription start or renewal date. Keeping the purchase email, receipt, and the account email used at checkout can speed up support verification.
Refund requests and billing questions are typically handled through customer support. When contacting support, the most actionable details to provide are: the account email address, the date and amount of the charge, the last four digits of the payment method (if available), and any order confirmation or invoice identifiers. If the request is within the 14-day money-back guarantee window, support can review eligibility and, when approved, process the refund back to the original payment method. If the request is outside the guarantee window, outcomes may vary; support may still help clarify the charge, confirm cancellation status, or explain whether any credits or exceptions apply under the applicable terms.
For billing disputes, the recommended approach is to contact customer support first to resolve the issue directly, since they can locate the account, confirm whether a subscription is active, and document the resolution. If the issue involves an unrecognized subscription, support can help determine whether an account exists under a different email address or whether a prior checkout created a recurring plan. After the subscription is canceled and any eligible refund is processed, monitoring the payment method for additional renewals is a practical final step. If additional charges occur after a confirmed cancellation, providing the cancellation confirmation and the new charge details to support can help correct the billing outcome.