Nutrafol purchases are generally eligible for a return or exchange within 30 days of delivery when the items are unopened and sent back in the same condition received, including original packaging. The return window is measured from the delivery date, so the most reliable first step is to confirm the delivery date shown on the order confirmation or carrier tracking and count forward 30 calendar days. If the return request is started after that window, the order may not qualify for a full refund under the standard policy.
To start a return, use Nutrafol’s returns portal and enter the order number and the email address used at checkout. After the order is located, select the eligible items to return or exchange and follow the portal instructions for sending the package back. Returns are typically limited to items that meet the “unopened” requirement; opened consumables and items not in original condition are commonly excluded from full-refund eligibility. If multiple items were purchased, the portal flow helps identify which items are eligible and which are not.
Refund timing can vary based on shipping transit and processing. Under the stated policy, the refund is processed when the return is shipped back, so keeping proof of shipment and the tracking number is important. Refunds are typically issued back to the original payment method; if the original payment method is no longer available, customer support may provide alternatives consistent with the brand’s policies. Shipping fees, taxes, and promotional gifts can affect the final refund amount depending on the order structure and any offer terms tied to the purchase.
For exchanges, the portal should present exchange-eligible options and any differences in price, if applicable. If an exchange is selected, the replacement shipment timing may depend on inventory availability and the speed of the return shipment. If the order was placed as part of a subscription, it is also important to review upcoming shipment dates in the account area to avoid receiving an additional shipment while a return is in progress. Customer support can help with order-specific questions, including clarifying eligibility, confirming the correct order number, and resolving issues such as missing items or delivery problems.
