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On The Beach is a leading online travel agency that specializes in beach holidays. Whether you are looking for a family getaway, a romantic escape, or a solo adventure, On The Beach can help you find and book the perfect beach destination for you. You can choose from thousands of hotels, flights, and transfers across hundreds of destinations around the world. You can also customize your holiday with extras such as car hire, airport parking, travel insurance, and more. On The Beach offers low deposits, flexible payments, and ATOL protection, so you can book with confidence and enjoy your dream holiday.
On The Beach is a leading online travel agency that specializes in beach holidays. Whether you are looking for a family getaway, a romantic escape, or a solo adventure, On The Beach can help you find and book the perfect beach destination for you. You can choose from thousands of hotels, flights, and transfers across hundreds of destinations around the world. You can also customize your holiday with extras such as car hire, airport parking, travel insurance, and more. On The Beach offers low deposits, flexible payments, and ATOL protection, so you can book with confidence and enjoy your dream holiday.
On The Beach offers a 14-day cancellation policy for most bookings, allowing customers to cancel their holiday plans within this period for a refund. However, the specifics can vary depending on the type of booking and the suppliers involved. For instance, some flights or hotel bookings may have non-refundable terms, which are clearly stated at the time of booking. It's crucial for customers to review these terms carefully to understand the refund eligibility.
One common complaint among customers is the complexity of the refund process, especially when multiple suppliers are involved. Since On The Beach acts as an agent, they often need to coordinate with airlines and hotels to process cancellations and refunds, which can lead to delays. Customers have reported frustration with the time it takes to receive refunds, particularly when dealing with non-refundable components of their bookings.
Another pain point is the potential for cancellation fees. Depending on the timing of the cancellation and the specific terms of the booking, customers may incur fees that reduce the total refund amount. This can be particularly disappointing for those who were unaware of these fees at the time of booking.
To initiate a cancellation, customers should visit the Amendments and Cancellations page on the On The Beach website. Here, they can find detailed instructions on how to proceed with their request. It's advisable to have all booking details on hand to expedite the process. In cases where customers face difficulties, reaching out to customer service via the contact page or phone can provide additional support.
Overall, while On The Beach provides a straightforward cancellation policy, the involvement of third-party suppliers can complicate the process. Customers are encouraged to thoroughly read the terms and conditions associated with their bookings and to act promptly if they need to cancel to avoid unnecessary fees.
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On The Beach generally offers a 14-day cancellation policy, but specifics can vary based on the booking type and suppliers involved. It's important to check the terms at the time of booking.
To cancel your booking, visit the Amendments and Cancellations page on the On The Beach website and follow the instructions provided. Have your booking details ready for a smoother process.
Cancellation fees may apply depending on the timing and terms of your booking. It's advisable to review the cancellation policy at the time of booking to understand potential fees.
Refund times can vary, especially if third-party suppliers are involved. Customers have reported delays, so it's best to contact customer service for updates on your refund status.
Yes, you can often amend your booking instead of cancelling. Visit the Amendments and Cancellations page for more information on how to make changes to your booking.
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