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Sunshine is a UK-based online travel agency that offers low-cost holidays to popular destinations around the world. Whether you are looking for a beach break, a city escape, or a ski adventure, Sunshine can help you find and book your perfect getaway. You can choose from a wide range of flights, hotels, and transfers, and customize your holiday according to your budget and preferences. Sunshine also provides customer support, financial protection, and flexible payment options to ensure a hassle-free booking experience. With Sunshine, you can enjoy quality holidays at affordable prices.
Sunshine is a UK-based online travel agency that offers low-cost holidays to popular destinations around the world. Whether you are looking for a beach break, a city escape, or a ski adventure, Sunshine can help you find and book your perfect getaway. You can choose from a wide range of flights, hotels, and transfers, and customize your holiday according to your budget and preferences. Sunshine also provides customer support, financial protection, and flexible payment options to ensure a hassle-free booking experience. With Sunshine, you can enjoy quality holidays at affordable prices.
Sunshine offers a 28-day cancellation policy, allowing customers to cancel their bookings within this period for a full refund. This policy is designed to provide flexibility and peace of mind, especially when travel plans are uncertain. However, it's important to note that the refund process can sometimes be slow, with some customers reporting delays in receiving their money back.
To initiate a cancellation, customers need to visit the Sunshine website and navigate to the cancellations page. Here, they can fill out a form with their booking details and reason for cancellation. Once submitted, Sunshine's customer service team will process the request. It's advisable to keep a record of all communications for reference.
One common complaint is the lack of clarity around non-refundable bookings. Some customers have found that certain deals or promotions are non-refundable, which can lead to confusion and frustration. It's crucial to read the terms and conditions carefully before booking to avoid any surprises.
Another issue some customers face is the difficulty in reaching customer service during peak travel seasons. Long wait times and delayed responses can be frustrating, especially when trying to resolve urgent issues. Sunshine is working on improving their customer service response times, but it's something to be aware of when booking.
Overall, while Sunshine's return policy is generally customer-friendly, it's essential to be aware of the potential pitfalls. By understanding the terms and conditions and keeping communication records, customers can navigate the process more smoothly. If issues arise, persistence and patience are key to resolving them.
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Sunshine offers a 28-day cancellation policy, allowing customers to cancel bookings within this period for a full refund.
You can contact Sunshine customer service through their website's contact page or by calling 0800 368 9088.
Sunshine's deals and discounts can be found on their website's deals page, offering various promotions on holiday packages.
To cancel a booking, visit Sunshine's cancellations page on their website and fill out the required form with your booking details.
Not all Sunshine bookings are refundable. It's important to check the terms and conditions of your booking to understand the refund policy.
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