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OpticsPlanet has had an exciting history as a distributor of everything from prescription glasses to firearms and hunting accessories. They have routinely been rated as one of the best places to work in the Chicago area and OpticsPlanet is always showing up on lists of most successful online companies. They first opened their shop as the only North American distributor of LOMO products—a Russian company known the world over for their high quality optics. The company then expanded to hunting, firearms, and a few related industries. They have routine sales on their website that cover everything from clearance merchandise to seasonal deals.
OpticsPlanet has had an exciting history as a distributor of everything from prescription glasses to firearms and hunting accessories. They have routinely been rated as one of the best places to work in the Chicago area and OpticsPlanet is always showing up on lists of most successful online companies. They first opened their shop as the only North American distributor of LOMO products—a Russian company known the world over for their high quality optics. The company then expanded to hunting, firearms, and a few related industries. They have routine sales on their website that cover everything from clearance merchandise to seasonal deals.
OpticsPlanet offers a 30-day return policy, allowing customers to return most items within 30 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers the opportunity to evaluate their purchases and decide if they meet their needs. However, there are some exceptions to this policy, such as items that are non-returnable due to hygiene reasons or those that have been used or damaged by the customer.
To initiate a return, customers must first obtain a Return Merchandise Authorization (RMA) number from OpticsPlanet's customer service. This step is crucial as returns without an RMA number may not be processed. Once the RMA is obtained, customers are responsible for shipping the item back to OpticsPlanet, and it's recommended to use a trackable shipping method to ensure the item is returned safely.
One common complaint among customers is the responsibility for return shipping costs, which can be a deterrent for those unsure about their purchase. Additionally, the processing time for refunds can vary, with some customers reporting delays. It's important for customers to keep track of their return shipment and follow up with customer service if they experience any issues.
For items that arrive damaged or incorrect, OpticsPlanet typically covers the return shipping costs and provides a replacement or refund. Customers are advised to contact customer service immediately upon receiving a damaged or incorrect item to expedite the resolution process.
Overall, while the 30-day return policy is fairly standard, customers should be aware of the specific conditions and potential costs associated with returning items. Reading the full return policy on OpticsPlanet's website and contacting customer service for clarification can help avoid any misunderstandings or frustrations.
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Primary Arms is known for their optics and firearm accessories. They offer competitive prices and a good selection, making them a popular choice for gun enthusiasts.
OpticsPlanet offers a 30-day return policy for most items, allowing customers to return products within 30 days of receipt for a refund or exchange.
To return an item, obtain a Return Merchandise Authorization (RMA) number from OpticsPlanet's customer service, then ship the item back using a trackable method.
Customers are generally responsible for return shipping costs unless the item is damaged or incorrect, in which case OpticsPlanet may cover the costs.
Refund processing times can vary, but customers should allow several business days after the return is received for the refund to be processed.
Used or damaged items are generally not eligible for return. Items must be in new, unused condition to qualify for a return.
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I am trying to return an item I purchased within your 30 day period but on the online RMA form it is confusing. You give 4 options for returning an item. The first being. “ return for store credit”…I’m assuming ‘store’ means your website to buy other items. And listed as your most popular option. Then you have 2 options that say “return for refund”….one of these also says “Free return shipping label “. And the other says I must provide my own shipping label. My problem is WHY do you offer a second choice for “Return for refund”, when in your instructions you make it clear that if I opt for a full refund that you will charge your customers $7.99 for shipping..? In other words, you should only have 3 options…1) Return for store credit…2) Return for exchange…and 3) Return for full refund “….It is very confusing why you offer a 4th option for full refund and not require me to provide my own shipping label since your company has stated that you will MAKE your customers pay the shipping cost if your customer chooses to get a refund to original form of payment and not for a ‘trapped’ option of a store credit. So I’m unsure which to select and not be forced to pay for shipping to return an item that did not stand up to your product description. By the way, it is incredibly poor management to require your customer(s) to pay for shipping to simply get reimbursed for an item that was incorrectly advertised …and force us to use a store ‘credit’ to buy some other product of yours to simply get all our money back from being misled by a bad product description…or even for a damaged product. If I were on the BOD I would INSIST this barbaric practice be eliminated ASAP as it makes me not want to use your web site. I know of very few reputable companies that insist a customer be forced to pay for a return shipping cost when an item bought and received turned out to be damaged at no fault of the customer and or bad/incorrect descriptions of the product. Please have someone get back to me in upper management to justify this financial rape. Thank you kindly
