I am trying to return an item I purchased within your 30 day period but on the online RMA form it is confusing. You give 4 options for returning an item. The first being. “ return for store credit”…I’m assuming ‘store’ means your website to buy other items. And listed as your most popular option. Then you have 2 options that say “return for refund”….one of these also says “Free return shipping label “. And the other says I must provide my own shipping label. My problem is WHY do you offer a second choice for “Return for refund”, when in your instructions you make it clear that if I opt for a full refund that you will charge your customers $7.99 for shipping..? In other words, you should only have 3 options…1) Return for store credit…2) Return for exchange…and 3) Return for full refund “….It is very confusing why you offer a 4th option for full refund and not require me to provide my own shipping label since your company has stated that you will MAKE your customers pay the shipping cost if your customer chooses to get a refund to original form of payment and not for a ‘trapped’ option of a store credit. So I’m unsure which to select and not be forced to pay for shipping to return an item that did not stand up to your product description. By the way, it is incredibly poor management to require your customer(s) to pay for shipping to simply get reimbursed for an item that was incorrectly advertised …and force us to use a store ‘credit’ to buy some other product of yours to simply get all our money back from being misled by a bad product description…or even for a damaged product. If I were on the BOD I would INSIST this barbaric practice be eliminated ASAP as it makes me not want to use your web site. I know of very few reputable companies that insist a customer be forced to pay for a return shipping cost when an item bought and received turned out to be damaged at no fault of the customer and or bad/incorrect descriptions of the product. Please have someone get back to me in upper management to justify this financial rape. Thank you kindly