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Orbitz is your go-to for booking flights, hotels, and car rentals. They often have great deals and make it easy to plan your next vacation all in one place.
Orbitz offers a 24-hour cancellation policy for most hotel bookings, allowing customers to cancel or modify their reservations without incurring any fees. This policy is particularly beneficial for travelers who may have last-minute changes in their plans. However, it's important to note that this policy may not apply to all bookings, especially those marked as non-refundable or those booked during peak travel seasons.
For flights, Orbitz follows the airline's cancellation policy, which can vary significantly. Many airlines offer a 24-hour grace period for cancellations, but this is not guaranteed. Customers are advised to check the specific airline's policy at the time of booking. Orbitz does not charge additional fees for flight cancellations, but any fees imposed by the airline will be passed on to the customer.
One common complaint among Orbitz users is the difficulty in obtaining refunds for non-refundable bookings. While Orbitz provides a platform for booking, the actual refund process is often governed by the policies of the airline or hotel. This can lead to frustration for customers who are unaware of these restrictions at the time of booking.
Another pain point is the time it takes to process refunds. Customers have reported waiting several weeks to receive their money back, especially for international bookings. Orbitz advises customers to contact their customer service team for assistance, but the resolution can still be time-consuming.
To avoid issues, customers should carefully review the cancellation policies of their bookings and consider purchasing travel insurance for added protection. Orbitz also offers a Price Guarantee, which allows customers to claim a refund of the difference if they find a lower price for the same itinerary within 24 hours of booking. This can provide some peace of mind for those concerned about fluctuating prices.
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Orbitz generally offers a 24-hour cancellation policy for most hotel bookings. For flights, the policy depends on the airline's terms.
You can reach Orbitz customer service through their support page at https://www.orbitz.com/service/ or by calling 844-803-5576.
Refunds for non-refundable bookings are typically not available, as they are subject to the policies of the airline or hotel.
Refunds can take several weeks to process, especially for international bookings. Contact customer service for assistance.
Yes, Orbitz offers a Price Guarantee, allowing customers to claim a refund of the difference if they find a lower price within 24 hours of booking.
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