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Booking.com is a travel metasearch engine for lodging reservations. It is owned and operated by and is the primary revenue source of United States-based Booking Holdings and is headquartered in Amsterdam. The website lists more than 28 million properties in 226 countries and books 1.5 million room nights per day. The site is available in 43 languages and offers over 28 million total reported accommodation listings, including over 6.2 million listings alone of homes, apartments, and other unique places to stay.
Booking.com is a travel metasearch engine for lodging reservations. It is owned and operated by and is the primary revenue source of United States-based Booking Holdings and is headquartered in Amsterdam. The website lists more than 28 million properties in 226 countries and books 1.5 million room nights per day. The site is available in 43 languages and offers over 28 million total reported accommodation listings, including over 6.2 million listings alone of homes, apartments, and other unique places to stay.
Booking.com offers a flexible cancellation policy that varies depending on the accommodation and the specific booking terms. Generally, most bookings allow free cancellation up to a certain number of days before the check-in date, often 30 days. However, it's crucial to check the specific terms of your booking, as some accommodations may have stricter policies or non-refundable rates.
One common complaint from users is the confusion around cancellation deadlines and fees. Since each property sets its own policy, travelers must pay close attention to the details provided during the booking process. Some users have reported unexpected charges when they assumed their booking was refundable, only to find out it wasn't.
To cancel a booking, users can visit the 'My Reservations' section on Booking.com, where they can view their bookings and see the cancellation options available. If a booking is eligible for free cancellation, users can cancel it directly from this page without incurring any fees. For non-refundable bookings, users may still be able to cancel, but they should expect to pay the full amount or a cancellation fee.
Another pain point is the refund process, which can sometimes take longer than expected. While Booking.com processes cancellations promptly, the time it takes for the refund to appear in a user's account can vary depending on the payment method and the bank's processing times. Users are advised to contact customer service if they experience significant delays.
For those who need to make changes to their booking, such as altering the dates or the number of guests, Booking.com provides options to modify reservations. However, these changes are subject to availability and may incur additional charges, especially if the new dates fall under a higher rate period.
Overall, while Booking.com strives to offer flexible and user-friendly cancellation policies, travelers should always review the specific terms of their booking to avoid any surprises. Understanding the cancellation policy and keeping track of deadlines can help ensure a smooth experience.
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To cancel a booking, log into your Booking.com account, go to 'My Reservations,' and follow the cancellation instructions. Ensure you check the cancellation policy for any fees.
Booking.com's refund policy depends on the accommodation's terms. Generally, free cancellation is available up to a certain date, but non-refundable bookings may not be eligible for a refund.
Refunds from Booking.com can take several days to process, depending on your payment method and bank. If you experience delays, contact customer service for assistance.
Yes, you can modify your reservation through the 'My Reservations' section, subject to availability and potential additional charges. Check the specific terms of your booking for details.
Yes, Booking.com provides customer support through their help page, where you can find FAQs, contact forms, and other resources to assist with your inquiries.
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The door to the room at the hotel I was staying wouldn’t close or lock. We moved to a different hotel and I have no clue how to get my refund.
