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Hotels.com is your go-to for booking hotels, resorts, and vacation rentals worldwide. They offer a wide range of accommodations to suit any budget, and you can often find great deals and discounts.
Hotels.com offers a flexible cancellation policy that varies depending on the specific hotel or accommodation booked. Generally, most bookings allow for free cancellation up to 24 hours before the scheduled check-in time. However, it's crucial to check the individual hotel's policy at the time of booking, as some may have stricter cancellation terms, especially during peak travel seasons or for special rates.
One common complaint among customers is the confusion that can arise from the varying cancellation policies. Since Hotels.com acts as an intermediary between travelers and hotels, the policies are not standardized across all bookings. This means that travelers must pay close attention to the terms and conditions of each booking to avoid unexpected charges.
Another pain point is the refund process. While Hotels.com facilitates the cancellation, the actual refund is processed by the hotel, which can lead to delays. Customers have reported waiting several days or even weeks to see the refund reflected in their accounts. To mitigate this, it's advisable to contact both Hotels.com and the hotel directly if a refund seems delayed.
For those who need to cancel a booking, the process is relatively straightforward. Customers can log into their Hotels.com account, navigate to their bookings, and select the option to cancel. It's important to note that if a booking is non-refundable, canceling will not result in a refund, so travelers should be certain of their plans before booking such rates.
In summary, while Hotels.com provides a user-friendly platform for booking accommodations, travelers should be diligent in reviewing cancellation policies and understanding the refund process. By doing so, they can avoid common pitfalls and ensure a smoother travel experience.
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Hotels.com's cancellation policy varies by booking. Most allow free cancellation up to 24 hours before check-in, but it's important to check the specific terms for each booking.
To cancel a booking, log into your Hotels.com account, go to your bookings, and select the option to cancel. Be sure to review the cancellation policy for any fees.
Refunds are processed by the hotel and can take several days to weeks. If delayed, contact both Hotels.com and the hotel for assistance.
Yes, you can modify your booking through your Hotels.com account, but changes are subject to the hotel's policy and availability.
Yes, Hotels.com offers a price match guarantee. If you find a lower price on another site, they will match it, subject to terms and conditions.
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I need to speak to someone. I could not stay in the hotel that I first booked when I got there the room was disgusting and I would’ve gotten more sick than I already am. I would really like a phone number so I could talk to somebody the hotel that I booked was terrible. I have a chronic illness that I could not stay in such a dirty room. When I got there, it was disgusting. I needed to cancel and go find a cleaner hotel. They were glad to give me the money back that they charged me. I would like my money back from you now.
