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Outdoor Voices is all about getting you moving with their comfy and stylish activewear. Whether you're jogging, hiking, or just lounging, they've got the gear to keep you looking and feeling great.
Outdoor Voices offers a 30-day return policy, allowing customers to return items within 30 days of purchase for a refund or exchange. This policy applies to items that are unworn, unwashed, and in their original condition with tags attached. Customers can initiate a return through the Outdoor Voices website by visiting the returns page and following the instructions provided. The process is straightforward, and customers can choose to receive a refund to their original payment method or opt for store credit.
One common complaint about the return policy is the requirement for items to be in their original condition. Some customers find this restrictive, especially if they have worn the item once and found it unsuitable. Additionally, the policy does not cover return shipping costs, which can be a deterrent for some customers. However, Outdoor Voices does offer free exchanges, which can be a convenient option for those looking to swap sizes or colors.
Another pain point is the processing time for returns. While Outdoor Voices aims to process returns quickly, it can take up to 10 business days for the refund to appear in the customer's account after the return is received. This delay can be frustrating for customers who are eager to receive their money back. To mitigate this, customers are advised to keep track of their return shipment and contact customer service if there are any issues.
For customers looking to cancel an order, Outdoor Voices recommends contacting their customer service team as soon as possible. If the order has not yet been processed, they may be able to cancel it. However, once an order has been shipped, customers will need to wait until they receive the item and then initiate a return. This can be inconvenient for those who change their mind shortly after placing an order.
Overall, while the 30-day return policy is fairly standard in the industry, customers should be aware of the conditions and potential costs associated with returning items. By understanding the policy details and planning accordingly, customers can ensure a smoother return experience.
 
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Outdoor Voices offers a 30-day return policy for items that are unworn, unwashed, and in their original condition with tags attached.
To return an item, visit the Outdoor Voices returns page, follow the instructions, and send back the item in its original condition.
Outdoor Voices does not cover return shipping costs, but they do offer free exchanges for different sizes or colors.
It can take up to 10 business days for a refund to appear in your account after Outdoor Voices receives your return.
To cancel an order, contact Outdoor Voices customer service as soon as possible. If the order hasn't been processed, they may be able to cancel it.
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