No extended return period for CHrstmas. Complete bullshit

Online order from Samsung.com. There is no holiday return policy! Yet theyr at the time of purchase, only after the product is delivered. The sales invoice is emailed at the time order is placed with no mention of the policy. Then an email is sent to say the order is being shipped, and again no mention of the return period. Only when the email comes after deliver in the small print is a link to the return policy on the website. In order to process a return, the link given requires you input your order number, but then nothing happens. I tried the chat function to ask for assistance with the return process, but that too hung with no agent connection. I spoke with an agent who refused to put me through to a supervisor to ask them about updating the invoices and websites for future customers to have a better experience. I was out of luck he said as no supervisor would do a return, and he kept pointing me back to the return policy. Bottom line, buy from a store with a proper return policy even if its a few more dollars.

Return policy sucks. Bought earpods for Christmas present but he dosent want them and it's been over 15 days. Now I can't return them.