ShaneCo

ShaneCo Return Policy Explained

ShaneCo offers a generous 60-day return policy, allowing customers to return or exchange items within this period. This policy applies to most products, including engagement rings, necklaces, and other jewelry pieces. To initiate a return, customers can visit the ShaneCo website and navigate to the returns section, where they can fill out a return form and receive a prepaid shipping label.

One common complaint about ShaneCo's return policy is the requirement that items must be in their original condition and packaging. This means that any signs of wear or damage could result in the return being denied. Customers are advised to handle their purchases carefully if they are considering a return.

Another point of contention is the exclusion of custom or personalized items from the return policy. These items are non-returnable, which can be frustrating for customers who are not completely satisfied with their custom orders. It's important for customers to be certain about their customizations before finalizing their purchase.

Refunds are typically processed within 7-10 business days after the returned item is received and inspected by ShaneCo. However, some customers have reported delays in receiving their refunds, which can be a source of frustration. To avoid issues, customers should ensure they follow all return instructions carefully and keep track of their return shipment.

For exchanges, ShaneCo allows customers to exchange their items for a different size or style within the 60-day window. This is particularly useful for engagement rings, where sizing can be a common issue. Customers should contact ShaneCo's customer service for assistance with exchanges to ensure a smooth process.

Overall, while ShaneCo's return policy is quite accommodating, customers should be aware of the specific conditions and exclusions that apply. By understanding these details, customers can better navigate the return process and avoid potential pitfalls.