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30 days Learn More
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Sharper Image is a manufacturer that provides various lifestyle products, including air purifiers, home electronics, and comfort items. Their products are sold by multiple online and in-person stores and can be purchased directly from the manufacturer's site. They focus heavily on high-tech upgrades and stay on top of trends like social media, video reviews, customer product ratings, and more. In addition, buyers can join their VIP club to get sales and other benefits, which may be particularly beneficial during the holiday season.
Sharper Image is a manufacturer that provides various lifestyle products, including air purifiers, home electronics, and comfort items. Their products are sold by multiple online and in-person stores and can be purchased directly from the manufacturer's site. They focus heavily on high-tech upgrades and stay on top of trends like social media, video reviews, customer product ratings, and more. In addition, buyers can join their VIP club to get sales and other benefits, which may be particularly beneficial during the holiday season.
Sharper Image offers a 60-day return policy, allowing customers to return most items within 60 days of receipt for a refund or exchange. This policy is designed to ensure customer satisfaction, giving buyers ample time to evaluate their purchases. However, there are some exceptions to this policy, such as personalized items, which may not be eligible for return unless defective.
To initiate a return, customers need to visit the Sharper Image website and navigate to the order status page. From there, they can follow the instructions to process a return. It's important to note that the original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item is defective or an error was made by Sharper Image.
One common complaint among customers is the responsibility for return shipping costs, which can be a deterrent for those unsure about their purchase. Additionally, some customers have reported delays in receiving their refunds, which can take up to two billing cycles to process. To avoid these issues, it's recommended to keep all original packaging and documentation until the return process is complete.
For items that arrive damaged or defective, Sharper Image provides a straightforward process for obtaining a replacement or refund. Customers should contact customer service immediately to report the issue and receive instructions on how to proceed. In these cases, Sharper Image typically covers the return shipping costs.
Overall, while the 60-day return policy is generous, customers should be aware of the potential costs and delays associated with returns. It's advisable to thoroughly review the product details and customer reviews before making a purchase to minimize the likelihood of needing a return.
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Sharper Image offers a 60-day return policy for most items, allowing returns for a refund or exchange. Some exceptions apply, such as personalized items.
To return an item, visit the Sharper Image website, go to the order status page, and follow the instructions for processing a return.
Customers are responsible for return shipping costs unless the item is defective or an error was made by Sharper Image.
Refunds can take up to two billing cycles to process after the return is received and inspected.
Personalized items are generally not eligible for return unless they are defective.
4.3 /5
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Reviews 3 reviews
trying to return a faulty product and am having a terrible time getting a return label sent to me.
orders made in error, website for orders are bad, duplicate items/orders, differ by prices, not happy until I get my cash refund, not credit.
Buyer Beware!! Return policy is terrible. Purchased an item for almost $70.00 and only about $18.00 qualified for credit. Shipping return was $25.00! The credit would be in the form of e Gift Card for Sharper Image and not to the original Credit Card that was used. I will never purchase from again, terrible customer satisfaction.
