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Best Buy is a retailer specializing in consumer electronics in the U.S., Canada, and Mexico; in addition to selling computers, video games, music, and other consumer electronics, Best Buy offers repair services for computers and other devices through its Geek Squad brand. One of the few thriving electronics stores in North America, Best Buy helps many people who have shifted their lives from working in an office environment to a new remote, at-home setting.
Best Buy is a retailer specializing in consumer electronics in the U.S., Canada, and Mexico; in addition to selling computers, video games, music, and other consumer electronics, Best Buy offers repair services for computers and other devices through its Geek Squad brand. One of the few thriving electronics stores in North America, Best Buy helps many people who have shifted their lives from working in an office environment to a new remote, at-home setting.
Best Buy offers a standard return policy of 15 days for most products, allowing customers to return or exchange items within this period. This policy applies to new, clearance, open-box, and refurbished products. However, there are exceptions for certain items like cell phones, devices with a carrier contract, and major appliances, which may have a shorter return window or additional restocking fees.
To initiate a return, customers can visit a Best Buy store or start the process online through their account. It's important to have the original receipt or packing slip, and the item should be in like-new condition with all original packaging and accessories. If the return is approved, refunds are typically processed to the original payment method.
One common complaint about Best Buy's return policy is the restocking fee, which can apply to certain items like drones, DSLR cameras, and projectors. This fee can be a surprise to customers who are not aware of it beforehand. Additionally, some customers have reported issues with returning items purchased online, citing delays in processing or difficulties in obtaining a refund.
For those who are Best Buy Totaltech members, the return window is extended to 60 days, providing more flexibility. This membership also offers other benefits like free shipping and exclusive discounts. However, it's a paid service, so customers need to weigh the cost against the potential benefits.
Overall, while Best Buy's return policy is fairly standard, customers should be aware of the specific terms and conditions that apply to their purchases. Reading the fine print and understanding the exceptions can help avoid any unpleasant surprises. If you're unsure about the policy for a specific item, it's always a good idea to ask a store associate or check the details online before making a purchase.
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Best Buy generally offers a 15-day return policy for most items, with exceptions for certain products like cell phones and major appliances.
You can return an item to Best Buy by visiting a store or starting the process online through your account. Ensure you have the receipt and original packaging.
Yes, Best Buy may charge a restocking fee on certain items like drones and cameras. It's best to check the specific policy for your item.
Yes, open-box items can be returned to Best Buy within the standard return period, provided they are in like-new condition.
Best Buy Totaltech members enjoy an extended return period of 60 days for most products, offering more flexibility.
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Reviews 5 reviews
Terrible experience. I purchased an ipad online for pick up. Changed my mind and cancelled. Instead of doing a release for authorization hold they refunded and are taking their good ole time. I never even picked the item up, canceled within hours of ordering.
I recently purchased a Canon PIXMA G7020 printer from I I recently purchased a Canon PIXMA G7020 from Best Buy, Medford to replace my used HP 6710 printer. Can I return the used HP 6710 in the Canon PIMXA box to you?
ZERO STARS- day 18 of my Acer Chromebook and the hinge broke and Best Buy said call the manufacturer. Nah/ I’ll call the Better Business Bureau.
want to return an office-pro 9015 printer received on 1/20/23. It started leaking black ink onto the copy.king black ink on the copies and the colors were non existed except for a light
HAd to pay for a new warranty on day 20, when the brand new $250 headset stopped working - only light office use, no damage. I think the return policy should at least be 30 days.
