B&H

B&H Return Policy Explained

B&H offers a 30-day return policy, which is fairly standard in the industry. This means you have 30 days from the date of purchase to return an item for a refund or exchange. The item must be in new condition, with all original packaging and accessories included. If the product is not in its original condition, a restocking fee may apply, which is a common practice among retailers to cover the cost of repackaging and restocking the item.

One of the common complaints about B&H's return policy is the restocking fee, which can be a surprise to customers who are not aware of it. This fee is typically around 15% of the purchase price, and it applies to items that are not returned in their original condition. To avoid this fee, it's important to keep all packaging and accessories and ensure the item is in new condition when returning it.

Another point of contention is the return shipping cost. B&H does not cover return shipping costs unless the return is due to an error on their part, such as shipping the wrong item or a defective product. This means that if you simply change your mind about a purchase, you will be responsible for the cost of shipping the item back to B&H.

To initiate a return, customers can visit the B&H website and navigate to the Return or Exchange page. Here, you can fill out a return request form and receive a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return, so be sure to include it with your returned item. Once B&H receives and processes your return, they will issue a refund to your original payment method, which can take several business days to appear in your account.

Overall, while B&H's return policy is straightforward, it's important for customers to be aware of the potential restocking fees and return shipping costs. By understanding these aspects of the policy, you can avoid any unexpected charges and ensure a smooth return process.