While generous return policies are awesome from a customer's point of view, things aren't always so simple for retailers. Between rising fuel prices and supply chain issues, lately, many major retailers have found themselves overloaded with inventory.
That’s why some are considering implementing a bold new concept known as the returnless refund. Join us for an overview of what returnless refunds are, which stores have been known to issue them, and what you need to know about the latest retail trend.
What are Returnless Refunds?
As you may have guessed from the telltale name, returnless refunds are when a store refunds a customer the price of an unwanted item, without actually taking the item back. Some stores are now allowing customers to simply keep their unwanted products.
Others are offering to help customers donate larger unwanted products, like mattresses, to charities. While this may initially sound like an expensive move on the part of retailers, a closer look reveals that the opposite is actually true.
Why Did I Get a Returnless Refund?
“It started with Amazon several years ago,” Steve Rop, chief operating officer with goTRG, told CNN. “The offer makes sense for some types of products – lower price-tier bulky items like furniture, kitchen appliances, home decor, baby chairs, walkers, strollers where it’s costly for the retailer to cover the shipping cost for the return.”
Rop went on to explain that sanitary products like towels and footwear were also often considered prime candidates for returnless refunds. As it turns out, processing returned items sometimes costs more than it’s worth.
“For every dollar in sales, a retailer’s net profit is between a cent to five cents. With returns, for every dollar in returned merchandise, it costs a retailer between 15 cents to 30 cents to handle it,” explains Burt Flickinger, retail expert and managing director of retail consultancy Strategic Resource Group.
Could Returnless Refunds Mitigate Return Tsunamis?
While the returnless refund may not be a brand new concept, the recent COVID-19 pandemic made it a far more attractive one than ever before. As online shopping sales surged, so did the odds that customers would decide to return them.
The Wall Street Journal reported that in 2021, $761 million worth of retail purchases ended up as returns, as opposed to $309 million worth just two years earlier. The WSJ went on to reveal just how big of a nightmare return tsunamis were creating from an environmental standpoint.
Ever wonder what happens to products that can’t be resold? Burning or burying them are the most popular options of choice.
Unfortunately, the end result adds up to 6 billion extra pounds of waste in landfills and 16 million metric tons worth of carbon dioxide emissions annually. As customers around the world continue to navigate toward sustainable practices, returnless refunds may prove a key tool for some businesses when it comes to increasing customer loyalty.
What’s to Prevent Refund Abuse?
We know what you’re thinking. If stores start going around handing out refunds without requiring returns, what’s to prevent a massive influx of return abuse?
Rest assured that this problem hasn’t been lost on retailers. That’s why you’ll find very few stores that openly advertise returnless refunds in their official policies, even if they are offered.
Additionally, it’s important to understand that even if a company does offer returnless refunds, the policy doesn’t usually apply to every product across the board. Even Amazon, which pioneered the policy, doesn’t openly advertise it in its official return policy.
What Items Qualify for Returnless Refund?
The fact that there’s often no solid answer to this question is part of the reason that many retailers can continue to afford to offer returnless refunds on certain products. With a few exceptions, many stores are approaching returnless refunds as a pleasant surprise customers may sometimes encounter, rather than a guarantee.
So how do stores decide which items to let customers keep? Walmart recently revealed that the decision depended on a variety of different factors.
Sometimes, it comes down to a case of the value of the product vs. the cost of returning it. In some cases, larger items such as furniture or mattresses aren’t worth the cost of return shipping.
In others, it may be that the cost of an inexpensive product, like a paperback book, isn’t worth the return shipping cost. This can be particularly true if the product in question has a lower chance of being resold.
Depending on a company’s set-up, processing a return is “about a $30 project just on average," Jan Kniffen, CEO of retail consultancy J Rogers Kniffen Worldwide, told Yahoo Finance. "So if the item costs less than $30, it's really hard to justify figuring out what to do with it, as opposed to say, 'just keep it.’
But Walmart revealed that financial considerations weren’t the only factor that came into play. Stores are also keeping a close eye on each customer’s purchase history.
Those who show any signs of abusing a store’s refund policy, returnless or otherwise, may quickly find their privileges cut short. That, plus the fact that you never know if a product will even qualify for a returnless refund, is why you should never count on the loophole as a way to acquire free products.
Which Stores Offer Returnless Refunds?
As mentioned above, even stores that do currently offer returnless refunds don’t tend to be very vocal about it. While there are a few exceptions, which we’ll highlight below, generally the returnless refund tends to be offered on a pretty low-key basis.
That said, we can tell you which stores have been known to offer returnless refunds, usually on a case-by-case basis. While you should never count on the policy as a way to score a free product, here are some stores that currently utilize it.
Amazon.com, also known as Amazon, is an American multinational technology company based in Seattle, Washington. It was founded by Jeff Bezos on July 5, 1994, and initially started as an online marketplace for books. Since then, it has expanded its product offerings to include electronics, apparel, furniture, and various other consumer goods, as well as digital streaming services and cloud computing. The headquarters of Amazon.com is located in Seattle. The company has grown exponentially over the years and now operates worldwide. It has separate websites for different countries, including Amazon.co.uk for customers in the United Kingdom. Amazon.com offers a wide range of products and services to cater to customer needs. These include Amazon Prime, a subscription-based service that offers benefits such as free two-day shipping, access to streaming services like Prime Video and Prime Music, and exclusive deals. Amazon also produces consumer electronics like the Kindle e-reader, Fire tablets, Fire TV, and Echo devices, that utilize the company's voice-controlled virtual assistant, Alexa. On a global scale, Amazon.com has established itself as a prominent player in the e-commerce industry. It has expanded its operations through acquisitions, partnerships, and subsidiaries such as Whole Foods Market, IMDb, Audible, and Zappos, to name a few. With a solid infrastructure and sophisticated logistics management, Amazon has become one of the largest retailers in the world. In terms of market position, Amazon.com is a dominant force with significant global sales. The company's innovative approach to e-commerce, emphasis on customer experience, and aggressive expansion strategies have allowed it to surpass many of its competitors. Amazon often faces competition from other e-commerce giants, such as Alibaba and Walmart, but continues to maintain its leading position. Throughout its history, Amazon.com has achieved numerous milestones. One notable event was the introduction of Amazon Prime, which transformed the way customers shop online and boosted customer loyalty. Another significant development was the acquisition of Whole Foods Market in 2017, which allowed Amazon to enter the grocery industry. As of the latest updates, Amazon.com continues to thrive and expand its services to new markets. The company is known for its continuous innovation, with initiatives such as Amazon Go, a cashier-less grocery store, and investments in artificial intelligence. With its strong market presence and focus on customer-centric approaches, Amazon is expected to maintain its position as one of the leading global retailers.
Read our review
Target is a beloved brand that has made commitments to prioritize its guests, team members, and communities. With a long legacy, Target strives to provide an exceptional shopping experience for everyone who walks through its doors. Their commitment to diversity, equity, and inclusion ensures that all guests feel safe, welcome, and respected. Target offers an extensive range of quality brands and products at affordable prices, backed by their Expect More. Pay Less. Guests can also take advantage of various ways to save big and earn rewards with Target Circle and the RedCard. Additionally, Target values its team members and invests in their growth and well-being, offering a starting wage range of $15 to $24 an hour. As a responsible corporate citizen, Target is dedicated to serving and strengthening the communities where it operates. Through initiatives like Target Forward, they leverage their size and scale to make a positive impact on people, the planet, and their business. With their commitment to ethics, supplier diversity, and responsible sourcing, Target sets high standards for itself and its partners. Whether it's shopping, working, or making a difference, Target is dedicated to creating a brighter future for all.
Read our review
Walmart, headquartered in Bentonville, Arkansas, United States, is a multinational retail corporation that was founded by Sam Walton in 1962. Initially, it was a small discount store, but it has now become one of the largest retailers in the world. Walmart operates a chain of hypermarkets, discount department stores, and grocery stores under various formats such as Walmart Supercenter, Walmart Neighborhood Market, and Sam's Club. It offers a wide range of products including groceries, apparel, electronics, home furnishings, automotive products, and health and wellness products. In addition, Walmart provides financial services like money transfers and check cashing. On a global scale, Walmart has a significant presence, operating in 24 countries, with over 11,500 stores. Some of its international subsidiaries include Asda in the United Kingdom, Seiyu Group in Japan, and Flipkart in India. It has also entered joint ventures with other companies like JD.com in China and Rakuten in Japan. In terms of market position, Walmart is a dominant force in the retail industry. It consistently ranks among the top companies in terms of revenue and employs millions of people worldwide. Its global sales for the fiscal year 2020 were over $524 billion, solidifying its position as the world's largest retail company. Walmart has achieved numerous milestones and has undergone strategic changes. In recent years, it has focused on expanding its e-commerce presence and has made significant investments in this area, especially with the acquisition of Flipkart. The company has also prioritized sustainability initiatives, aiming to be a leader in environmental sustainability and to achieve zero waste. As of the latest information known, Walmart continues to thrive as a retail giant. The company has adapted to the challenges posed by the COVID-19 pandemic, leveraging its online platforms and implementing safety measures in stores. It has also introduced initiatives like Walmart+, a membership program to enhance customer loyalty. Walmart remains committed to providing customers with low prices, convenience, and a wide selection of products while embracing innovation and sustainability.
Read our review
Glossier is a brand that believes beauty is all about you. From their innovative formulas to their eye-catching packaging, Glossier aims to make beauty accessible and uncomplicated. Before launching in 2014, Glossier started as Into The Gloss, a beauty website and community dedicated to sharing real information about amazing products. They believe that beauty shouldn't be dictated by a boardroom, but rather by you. Thoughtful design and meaningful conversations are at the heart of everything they do, from their makeup and skincare products to their bodycare and fragrance lines. At Glossier, it's all about celebrating freedom of expression, individuality, and having fun. Take a look around their extensive range of bestsellers and explore their world, because no matter where you are on your beauty journey, you look good with Glossier.
Read our review
Chewy, based in the United States, is an e-commerce company focusing on pet products. The company was founded in 2011 by Ryan Cohen and Michael Day and quickly gained popularity for its easy-to-use online platform and exceptional customer service. Chewy's headquarters are located in Dania Beach, Florida. The 700,000 square foot office space houses various departments including marketing, customer service, inventory management, and technology. With over 10,000 employees, Chewy's headquarters serves as the central hub for the company's operations. The main products Chewy offers include pet food, toys, treats, and supplies. The company boasts an extensive inventory featuring a wide range of brands and products for all types of pets, including dogs, cats, birds, fish, reptiles, and small animals. Chewy also provides personalized pet profiles for customers, allowing them to easily reorder their pet's essentials and receive tailored recommendations. On a global scale, Chewy primarily operates in the United States. However, it is worth noting that Chewy has subsidiaries and distribution centers strategically located across the country to ensure efficient order fulfillment and timely deliveries. The company also has partnerships with various pet supply manufacturers and distributors, enabling it to offer a diverse range of products to its customers. In terms of market position, Chewy is one of the leading players in the pet e-commerce industry. It has experienced significant growth since its inception, rapidly expanding its customer base and revenue. Chewy's dedication to exceptional customer service has been a key factor in its success, with the company consistently receiving positive reviews and high customer satisfaction ratings. In terms of major events and achievements, Chewy went public in June 2019, further solidifying its position in the market. The company has also continuously improved its customer experience by introducing new features such as Autoship, a subscription service that offers discounts and automatic deliveries. As of the latest information available, Chewy continues to thrive and innovate within the pet e-commerce industry. The company's focus on customer satisfaction and expanding its product offerings positions it well for future growth. Chewy's commitment to its mission of delivering happiness and health to pets and their owners remains at the forefront of its operations.
Read our review
Thinx Inc. Since 2013, they have been at the forefront of innovation, creating comfortable and inclusive products for all of life's leaks while sparking conversation and building community. Thinx Inc. Their absorbent products provide peace of mind at every stage of life. Not only are their products innovative, but Thinx Inc. In addition, they prioritize sustainability by creating reusable period underwear and partnering with MAS to ensure their products are free from harmful chemicals. With Thinx Inc., you can have a healthier and more sustainable period experience.
Read our review
Nectar is a brand that offers a fresh and innovative approach to satisfying your desires. With our new app and website, we provide a seamless experience for all your Nectar needs. Whether you're craving a sweet treat or looking to enhance your well-being, we've got you covered. Our app allows you to easily access and navigate through a wide range of products and services. From delectable cookies to a variety of flavors, we have something to indulge every palate. But that's not all – we also offer a range of settings that allow you to personalize your Nectar experience. With Nectar, you can explore and discover exciting new flavors while taking control of your preferences. Our brand is committed to providing you with the highest quality products and service, ensuring you enjoy every moment of your Nectar experience. So why wait? Download our app or visit our website today to embark on a journey of delight and satisfaction with Nectar.
Read our review
Puffy is an award-winning brand that offers luxury mattress collections and sleep accessories. Their products are designed to provide the ultimate upgrade for your bedroom. The Best-Rated Mattress-in-a-Box 2023 is currently available at Puffy, offering a total savings of $1,350. Their top-selling mattress, the Puffy Lux, is recommended by Consumer Reports and features cooling comfort, total pressure relief, and luxurious back support. Whether you experience back pain, prefer sleeping on your side, or are looking for a cooling mattress, Puffy has the perfect match for you. In addition to mattresses, Puffy also offers a range of smart beds, bed frames, and bedding accessories such as pillows, sheets, mattress protectors, and more. Every Puffy product comes with a risk-free 101-night sleep trial, lifetime warranty, and fast and free shipping. Get ready to experience better sleep with Puffy's luxurious and high-quality products.
Read our reviewAmazon
Amazon.com, also known as Amazon, is an American multinational technology company based in Seattle, Washington. It was founded by Jeff Bezos on July 5, 1994, and initially started as an online marketplace for books. Since then, it has expanded its product offerings to include electronics, apparel, furniture, and various other consumer goods, as well as digital streaming services and cloud computing. The headquarters of Amazon.com is located in Seattle. The company has grown exponentially over the years and now operates worldwide. It has separate websites for different countries, including Amazon.co.uk for customers in the United Kingdom. Amazon.com offers a wide range of products and services to cater to customer needs. These include Amazon Prime, a subscription-based service that offers benefits such as free two-day shipping, access to streaming services like Prime Video and Prime Music, and exclusive deals. Amazon also produces consumer electronics like the Kindle e-reader, Fire tablets, Fire TV, and Echo devices, that utilize the company's voice-controlled virtual assistant, Alexa. On a global scale, Amazon.com has established itself as a prominent player in the e-commerce industry. It has expanded its operations through acquisitions, partnerships, and subsidiaries such as Whole Foods Market, IMDb, Audible, and Zappos, to name a few. With a solid infrastructure and sophisticated logistics management, Amazon has become one of the largest retailers in the world. In terms of market position, Amazon.com is a dominant force with significant global sales. The company's innovative approach to e-commerce, emphasis on customer experience, and aggressive expansion strategies have allowed it to surpass many of its competitors. Amazon often faces competition from other e-commerce giants, such as Alibaba and Walmart, but continues to maintain its leading position. Throughout its history, Amazon.com has achieved numerous milestones. One notable event was the introduction of Amazon Prime, which transformed the way customers shop online and boosted customer loyalty. Another significant development was the acquisition of Whole Foods Market in 2017, which allowed Amazon to enter the grocery industry. As of the latest updates, Amazon.com continues to thrive and expand its services to new markets. The company is known for its continuous innovation, with initiatives such as Amazon Go, a cashier-less grocery store, and investments in artificial intelligence. With its strong market presence and focus on customer-centric approaches, Amazon is expected to maintain its position as one of the leading global retailers.
Amazon was among the first companies to pioneer a returnless refund policy back in 2019. When news of the policy first broke, plenty of Amazon sellers who fulfilled their own orders were outraged, fearing it would crush their odds of earning a profit.
Cut to a few years later, however, and the option doesn’t appear to have caused quite as much upheaval as initially expected. Third-party Amazon sellers get to choose whether or not to offer returnless refunds and even Amazon products themselves don’t always qualify.
Target
Target is a beloved brand that has made commitments to prioritize its guests, team members, and communities. With a long legacy, Target strives to provide an exceptional shopping experience for everyone who walks through its doors. Their commitment to diversity, equity, and inclusion ensures that all guests feel safe, welcome, and respected. Target offers an extensive range of quality brands and products at affordable prices, backed by their Expect More. Pay Less. Guests can also take advantage of various ways to save big and earn rewards with Target Circle and the RedCard. Additionally, Target values its team members and invests in their growth and well-being, offering a starting wage range of $15 to $24 an hour. As a responsible corporate citizen, Target is dedicated to serving and strengthening the communities where it operates. Through initiatives like Target Forward, they leverage their size and scale to make a positive impact on people, the planet, and their business. With their commitment to ethics, supplier diversity, and responsible sourcing, Target sets high standards for itself and its partners. Whether it's shopping, working, or making a difference, Target is dedicated to creating a brighter future for all.
Target has also been known to offer returnless refunds on a case-by-case basis, though it appears to be the exception rather than the rule. A Target spokesperson told the WSJ that the store, “gives customers refunds and encourages them to donate or keep the item in a small number of cases in which the company deems that option is easier than returning the purchase."
Nonetheless, Target is known for its generous return policy. That store recently made headlines when shoppers realized that the retailer’s one-year return policy for brand-owned products extends to popular kid’s clothing lines like Cat & Jack.
Walmart
Walmart, headquartered in Bentonville, Arkansas, United States, is a multinational retail corporation that was founded by Sam Walton in 1962. Initially, it was a small discount store, but it has now become one of the largest retailers in the world. Walmart operates a chain of hypermarkets, discount department stores, and grocery stores under various formats such as Walmart Supercenter, Walmart Neighborhood Market, and Sam's Club. It offers a wide range of products including groceries, apparel, electronics, home furnishings, automotive products, and health and wellness products. In addition, Walmart provides financial services like money transfers and check cashing. On a global scale, Walmart has a significant presence, operating in 24 countries, with over 11,500 stores. Some of its international subsidiaries include Asda in the United Kingdom, Seiyu Group in Japan, and Flipkart in India. It has also entered joint ventures with other companies like JD.com in China and Rakuten in Japan. In terms of market position, Walmart is a dominant force in the retail industry. It consistently ranks among the top companies in terms of revenue and employs millions of people worldwide. Its global sales for the fiscal year 2020 were over $524 billion, solidifying its position as the world's largest retail company. Walmart has achieved numerous milestones and has undergone strategic changes. In recent years, it has focused on expanding its e-commerce presence and has made significant investments in this area, especially with the acquisition of Flipkart. The company has also prioritized sustainability initiatives, aiming to be a leader in environmental sustainability and to achieve zero waste. As of the latest information known, Walmart continues to thrive as a retail giant. The company has adapted to the challenges posed by the COVID-19 pandemic, leveraging its online platforms and implementing safety measures in stores. It has also introduced initiatives like Walmart+, a membership program to enhance customer loyalty. Walmart remains committed to providing customers with low prices, convenience, and a wide selection of products while embracing innovation and sustainability.
As Walmart continues to thrive as one of the most successful retail businesses in the world, it’s no surprise that the store can afford to offer a few returnless refunds. Walmart has long been known for its fairly liberal return policy, which offers to take back pretty much anything the store offers.
Given how many customers take advantage of their option to return items on a regular basis, it’s easy to see why Walmart would occasionally take the “just keep it’ approach. While you can never be sure which products will be eligible, the odds are highest when it comes to bulky or very inexpensive items.
Glossier
Glossier is a brand that believes beauty is all about you. From their innovative formulas to their eye-catching packaging, Glossier aims to make beauty accessible and uncomplicated. Before launching in 2014, Glossier started as Into The Gloss, a beauty website and community dedicated to sharing real information about amazing products. They believe that beauty shouldn't be dictated by a boardroom, but rather by you. Thoughtful design and meaningful conversations are at the heart of everything they do, from their makeup and skincare products to their bodycare and fragrance lines. At Glossier, it's all about celebrating freedom of expression, individuality, and having fun. Take a look around their extensive range of bestsellers and explore their world, because no matter where you are on your beauty journey, you look good with Glossier.
While you’ll be hard-pressed to find a cosmetics company that mentions returnless refunds as part of their official policy, a few have been known to quietly offer them in the past. Some Glossier Cosmetics customers have reported getting to keep their unwanted products, especially when they ask for an exchange. Glossier tends to offer a personalized return policy that makes it a bit easier to tell whether it makes sense to ask a customer to bother with returning a product.
Chewy
Chewy, based in the United States, is an e-commerce company focusing on pet products. The company was founded in 2011 by Ryan Cohen and Michael Day and quickly gained popularity for its easy-to-use online platform and exceptional customer service. Chewy's headquarters are located in Dania Beach, Florida. The 700,000 square foot office space houses various departments including marketing, customer service, inventory management, and technology. With over 10,000 employees, Chewy's headquarters serves as the central hub for the company's operations. The main products Chewy offers include pet food, toys, treats, and supplies. The company boasts an extensive inventory featuring a wide range of brands and products for all types of pets, including dogs, cats, birds, fish, reptiles, and small animals. Chewy also provides personalized pet profiles for customers, allowing them to easily reorder their pet's essentials and receive tailored recommendations. On a global scale, Chewy primarily operates in the United States. However, it is worth noting that Chewy has subsidiaries and distribution centers strategically located across the country to ensure efficient order fulfillment and timely deliveries. The company also has partnerships with various pet supply manufacturers and distributors, enabling it to offer a diverse range of products to its customers. In terms of market position, Chewy is one of the leading players in the pet e-commerce industry. It has experienced significant growth since its inception, rapidly expanding its customer base and revenue. Chewy's dedication to exceptional customer service has been a key factor in its success, with the company consistently receiving positive reviews and high customer satisfaction ratings. In terms of major events and achievements, Chewy went public in June 2019, further solidifying its position in the market. The company has also continuously improved its customer experience by introducing new features such as Autoship, a subscription service that offers discounts and automatic deliveries. As of the latest information available, Chewy continues to thrive and innovate within the pet e-commerce industry. The company's focus on customer satisfaction and expanding its product offerings positions it well for future growth. Chewy's commitment to its mission of delivering happiness and health to pets and their owners remains at the forefront of its operations.
Popular pet supply website Chewy is among the few retailers that admit to the possibility of returnless refunds. In their official policy, Chewy states, “At our discretion, a refund may be issued without requiring a return. In this situation, Chewy.com does not take title to the refunded item.”
Customers have reported being asked to donate items like improperly fitting harnesses or being told not to bother returning incorrect pet medications. While you can never be sure which products will qualify, Chewy is known for its impressive 100% satisfaction guarantee, which allows customers to return any product for up to 365 days after purchase.
Thinx
Thinx Inc. Since 2013, they have been at the forefront of innovation, creating comfortable and inclusive products for all of life's leaks while sparking conversation and building community. Thinx Inc. Their absorbent products provide peace of mind at every stage of life. Not only are their products innovative, but Thinx Inc. In addition, they prioritize sustainability by creating reusable period underwear and partnering with MAS to ensure their products are free from harmful chemicals. With Thinx Inc., you can have a healthier and more sustainable period experience.
It will likely come as far less of a surprise to learn that some companies offer returnless refunds than others. Such is the case with Thinx, a company that designs women’s underwear with built-in period absorption.
Thinx offers a 45-day trial of their products, with the exception of nonrefundable products like “merch’ or items marked as final sales. While it’s possible to get a refund or exchange, Thinx openly states on its website that there’s no need to return unwanted merchandise.
In the case of used products, most customers simply choose to dispose of them. But if you have unused pairs of Thinx that you no longer want, the company encourages you to give them to a friend or donate them to a local women's shelter.
Mattress Companies
These days, plenty of mattress companies are offering incredibly generous “sleep trials.” Such trails offer return windows of anywhere from 100 nights to a full year, during which unsatisfied customers are eligible for a full refund.
It may come as no surprise that the price of shipping back a used mattress rarely stacks up against its resale value. That’s why many companies will either ask you to donate the unwanted mattress instead or help arrange a donation for you.
Nectar
Nectar is a brand that offers a fresh and innovative approach to satisfying your desires. With our new app and website, we provide a seamless experience for all your Nectar needs. Whether you're craving a sweet treat or looking to enhance your well-being, we've got you covered. Our app allows you to easily access and navigate through a wide range of products and services. From delectable cookies to a variety of flavors, we have something to indulge every palate. But that's not all – we also offer a range of settings that allow you to personalize your Nectar experience. With Nectar, you can explore and discover exciting new flavors while taking control of your preferences. Our brand is committed to providing you with the highest quality products and service, ensuring you enjoy every moment of your Nectar experience. So why wait? Download our app or visit our website today to embark on a journey of delight and satisfaction with Nectar.
Nectar, for instance, will refund the price of one of their mattresses for a full year and help you locate the best local donation option if you decide it isn’t for you.
Puffy
Puffy is an award-winning brand that offers luxury mattress collections and sleep accessories. Their products are designed to provide the ultimate upgrade for your bedroom. The Best-Rated Mattress-in-a-Box 2023 is currently available at Puffy, offering a total savings of $1,350. Their top-selling mattress, the Puffy Lux, is recommended by Consumer Reports and features cooling comfort, total pressure relief, and luxurious back support. Whether you experience back pain, prefer sleeping on your side, or are looking for a cooling mattress, Puffy has the perfect match for you. In addition to mattresses, Puffy also offers a range of smart beds, bed frames, and bedding accessories such as pillows, sheets, mattress protectors, and more. Every Puffy product comes with a risk-free 101-night sleep trial, lifetime warranty, and fast and free shipping. Get ready to experience better sleep with Puffy's luxurious and high-quality products.
Puffy, which offers a 101-night sleep trial, will not only give you a refund but pick up your mattress for free and donate it to a children’s charity so it doesn’t go to waste.
Stores Considering Returnless Refunds
While the stores listed above have all been known to offer returnless refunds, at least occasionally, others have been known to flirt with the idea. In mid-2022, stores like Gap Inc. and American Eagle reported considering adapting the policy in an attempt to deal with excessive inventory issues.
American Eagle, in particular, is known for its liberal return policy which includes an open-ended return window on products. While it's unknown whether either store is still considering offering returnless refunds, the odds appear to have lowered in 2023.
The Gap seems to have gone the route of offering excessive discounts to lighten its inventory pile-up, while American Eagle has since reported that supply chains have stabilized. Should excessive inventory become a problem in the future, however, it’s not unlikely that both brands would revisit the idea of returnless refunds.
Conclusion
As mentioned upfront, the odds are getting higher than ever that you may someday enjoy the convenience of a refund without having to return a product. But it’s important never to count on it.
Even stores that are now occasionally taking the “just keep it” approach are doing so on an unpredictable, case-by-case basis. If you do get lucky and get to keep a product, it will likely be something that’s either too bulky or too inexpensive to bother returning.
Just be sure to play your refund card wisely. Stores that are loosening the reigns to offer generous return policies are generally also keeping a closer eye on how often each customer takes advantage of them.
The responses below are not provided, commissioned, reviewed, approved, or otherwise endorsed by any financial entity or advertiser. It is not the advertiser’s responsibility to ensure all posts and/or questions are answered.
