3.7 /5 Rate Your Experience
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Temu is an online retailer that launched in the United States in September 2022, offering a wide range of products from clothing to electronics to musical instruments at shockingly low prices. Temu is a sibling company to Pinduoduo, a Chinese brand that has been building a similar business strategy in recent years. Temu claims to keep prices low by "cutting out the middleman" by allowing Chinese suppliers to sell directly to American consumers and ship straight from China rather than through a network of US warehouses.
Temu is an online retailer that launched in the United States in September 2022, offering a wide range of products from clothing to electronics to musical instruments at shockingly low prices. Temu is a sibling company to Pinduoduo, a Chinese brand that has been building a similar business strategy in recent years. Temu claims to keep prices low by "cutting out the middleman" by allowing Chinese suppliers to sell directly to American consumers and ship straight from China rather than through a network of US warehouses.
Temu offers a generous 90-day return policy, allowing customers ample time to decide if their purchase meets their expectations. This policy applies to most items, giving you the flexibility to return products that may not fit your needs or preferences. To initiate a return, customers can visit the Temu website and navigate to the returns section, where they can follow the step-by-step instructions to process their return request.
One common complaint among customers is the time it takes to process returns and receive refunds. While Temu aims to handle returns efficiently, some customers have reported delays, especially during peak shopping seasons. It's important to keep track of your return request and follow up with customer service if you experience any issues.
Another pain point is the condition of returned items. Temu requires that products be returned in their original condition, with all tags and packaging intact. This can be challenging for items that are used or opened, as they may not qualify for a full refund. Customers are advised to carefully review the return policy details for specific product categories to avoid any surprises.
For those looking to cancel an order, Temu allows cancellations before the item is shipped. However, once the order is in transit, customers will need to wait for the item to arrive and then initiate a return. This can be inconvenient for those who change their minds after placing an order, so it's best to act quickly if you wish to cancel.
Overall, while Temu's return policy is customer-friendly, it's essential to be aware of the specific terms and conditions to ensure a smooth return experience. By understanding the process and potential challenges, customers can better navigate the return system and achieve satisfactory outcomes.
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Temu offers a 90-day return policy for most items, allowing customers to return products in their original condition for a refund.
To return an item, visit Temu's website, navigate to the returns section, and follow the instructions to initiate your return request.
You can cancel your Temu order before it ships. Once shipped, you'll need to wait for delivery and then initiate a return.
Refunds from Temu typically take a few weeks to process, but times may vary, especially during busy shopping periods.
Temu's return policy may include free returns for certain items, but it's best to check the specific terms for each product.
3.7 /5
Rate your experience with Temu
Reviews 26 reviews
great
Most of the time I have had positive experiences. I have had a little trouble getting on the refund sight.
Has been impossible to return an item .
I have found it very to return products at Temu. I can't easily find my orders so I can return them in a timely manner. I have several items I want to return but can't get to the orders page to indicate I want ti return them.
HOW CAN I RETURN THIS BACK FOR A REFUND.
You want to let me return my order.
products not suitable
I want a refund STOP playing with my anger
still trying to use your instructions to print return labels?
the clothes are well designed and whenI am wearing a Temu outfits I always get complements.
Great products almost always, It's fun shopping with Temu !!!!
PLease give me a return lable urgent
VERY FRIENDLY
Temu has been great, I love 95% of the items that I have gotten from you all. But the other 5% I must return and I'm going to do that today
Impossible to contact a live person
All the shoes were too big
tough time to get someone to understand me.
I have ordered several items from TEMU in the last 9 months or so. I have had mostly good experiences and products up to par. However, I was hospitalized and quite ill for some time after some of the first orders and found the clothing too large. I would like to return the clothing for some refund or credit towards a new order and refund for the damaged product. I am sure based on the always accommodating and pleasure to do business with TEMU, I will have find the same help now that I am back on my feet. PS With all good intentions, I can never try to just browse without ordering something!)
great service thank you!
love the quality of the shirts
I returned an awning I purchase thru TEMU. I returned in same box using same inside packing. Refund was denied by vendor saying it was damaged and could not be resold. Unless UPS damaged it, it was in the same packaging as when I received. I do not believe it was returned damaged, they simply did not want to give me a refund. I’ll never shop here again, 2nd 3rd time I’ve bought and items received are always misleading.
Average.
Why are you telling me you will only refund A FRACTION of what I paid for items I'm returning???
all the clothing is way to large. No use for them. I reeived 12 diamond paintings, I'll keep those,the purple roller came without a handle, order 1 shower curtain set got 4 different ones. Apparently if you look at something it is considered purhased. 3 shower curtains unwanted.. very disappointed and do not want the items mentioned.Needless to say, I will not be ordering from you again. Now how to I geet my money back.
Pants did not fit correctly and material was not up to standards. However I do love Temu. The item just fit correctly.
Always have had good experience with returns and refunds with Temu!
