2.6 /5 Rate Your Experience
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30 days Learn More
Monetizable
This specialty retailer supplies clothing for children of all ages and has stores all over the United States and Canada. The Children's Place has 90 internationally in 12 different countries that are run by the franchise partners of the company. They offer great deals on both children's clothing and accessories, and the company is the biggest supplier of pure-play children's clothing in all of North America. The Children's Place stores are commonly seen in outlet malls and shopping centers, but online sales have become increasingly popular among the company's customers in recent years.
This specialty retailer supplies clothing for children of all ages and has stores all over the United States and Canada. The Children's Place has 90 internationally in 12 different countries that are run by the franchise partners of the company. They offer great deals on both children's clothing and accessories, and the company is the biggest supplier of pure-play children's clothing in all of North America. The Children's Place stores are commonly seen in outlet malls and shopping centers, but online sales have become increasingly popular among the company's customers in recent years.
The Children's Place offers a 45-day return policy, allowing customers to return items within 45 days of purchase. This policy applies to both in-store and online purchases, providing flexibility for customers who may need to return or exchange items. To initiate a return, customers can visit the Returns page on the website, where they can print a return label for online purchases or find instructions for in-store returns.
One common complaint about the return policy is the requirement for items to be in their original condition with tags attached. This can be a pain point for parents who may have removed tags before realizing the item was the wrong size or style. Additionally, customers are responsible for return shipping costs unless the return is due to a company error, which can be a deterrent for some.
For online returns, customers need to log into their account, navigate to the order history, and select the items they wish to return. After printing the return label, they can drop off the package at a designated shipping location. Refunds are typically processed within 7-10 business days after the return is received, but this can vary depending on the payment method used.
In-store returns are generally more straightforward, as customers can bring the item and receipt to any store location. However, during busy shopping seasons, such as back-to-school or holiday periods, customers may experience longer wait times at customer service counters.
Overall, while the 45-day return window is generous, the policy's conditions and potential costs can be frustrating for some. It's important for customers to keep their receipts and be mindful of the return conditions to ensure a smooth process. For those who frequently shop at The Children's Place, understanding these details can help avoid common pitfalls and make the return experience more seamless.
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The Children's Place offers a 45-day return policy for both in-store and online purchases. Items must be in original condition with tags attached.
To return an online order, log into your account, select the items to return, print a return label, and drop off the package at a shipping location.
Returns without a receipt may be eligible for store credit at the current selling price, but having a receipt ensures a smoother process.
The Children's Place does not offer free return shipping unless the return is due to a company error. Customers are responsible for return shipping costs.
Refunds are typically processed within 7-10 business days after the return is received, but this can vary depending on the payment method used.
2.6 /5
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Reviews 6 reviews
I ordered some items for my grand daughter and the courier they use says it was delivered but we never received the package and they won’t resend the items but I still have to pay for them. I reached out to the courier like the associate told me to and they told me to contact the children’s place. So pretty much I’m out the money and the clothes. Will not shop there again.
They continue to cancel my online order and never refund my money back, I will never deal with Children’s Place again. I don’t care if they have $1 deals, NEVER AGAIN.
CHILDRENS PLACE IS TRASH I WILL NOT BE BACK....IF YOU DONT HAVE YOUR RECEIPT OR IT WAS FOR A GIFT IT WILL BE UNNECESSARY TO EVEN GO TO EXCHANGE YOU WONT GET IT. HATE THEM AND I DEF WONT BE BACK.
Terrible customer service. A day beyond the 45 day return period and you get current selling price that you have to spend the same moment. In my case current selling process was half what I paid and being forced to use it at the moment seems like a hold up. 👎🏼 Will NO longer do business with any of The Children's Place or it's sister stores.
Their 45 day return window begins the date of purchase, not the date received. So for online purchases shipping time is deducted from your 45 day window!
there is no return form in the package delivered today
