thredUP is primarily an online resale retailer, so the key policy to know is the return window for purchased items. Most eligible items can be returned within 14 days from the date the item is delivered (not the date the order is placed). Because orders may ship in multiple packages, each shipment (and each item) can effectively have its own delivery date and therefore its own 14‑day return deadline. Planning around delivery dates is important: check tracking and delivery confirmations so the return request and shipment back occur before the window closes.
Before starting a return, confirm the item is return-eligible and still in the condition received. Items generally need to be unworn, unwashed, and otherwise unchanged from arrival; items that arrived “new with tags” should keep original tags attached. If an item is marked final sale, it should be treated as not returnable. Keep all packing slips or return documentation included with the order, since returns commonly require including the appropriate return slip(s) in the package. When returning multiple items, it is typically acceptable to combine them into one box as long as the correct return slips for each item are included.
Refund outcomes depend on meeting timing and condition requirements. Refunds are typically issued back to the original form of payment after the return is received and processed. Shipping-related charges may not be refundable, and a return shipping fee may be deducted from the refund total. To avoid surprises, review the order details and any return summary shown during the return initiation flow, since deductions and non-refundable charges affect the final amount credited. If a return is sent late or arrives in a condition that does not match the requirements, the refund may be reduced or denied under the policy.
For actionable next steps, use the brand’s return-start entry point and follow the prompts to generate the correct label or instructions, then ship the package promptly so it is in transit well before the 14‑day deadline. Save proof of drop-off and tracking until the refund posts. For help with a specific order—such as missing return documentation, delivery-date questions, or refund timing—use the customer service contact page and the listed support text number to reach the support team and reference the order details during the conversation.
