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Torrid is your go-to for trendy plus-size fashion. They offer everything from stylish dresses to comfy jeans, all designed to fit and flatter. It's a great spot to find the latest looks in sizes 10 to 30.
Torrid offers a 60-day return policy, allowing customers to return items for a refund or exchange within this period. The policy applies to both online and in-store purchases, providing flexibility for customers who may need to return items for various reasons, such as size issues or dissatisfaction with the product. To initiate a return, customers can visit the Torrid website and navigate to the returns section, where they can print a return label and follow the instructions provided.
One common complaint about Torrid's return policy is the cost associated with return shipping. While Torrid does provide a prepaid return label, the cost of using this label is deducted from the refund amount, which can be a point of frustration for some customers. Additionally, items must be returned in their original condition, unworn and with tags attached, which can be a challenge if the item was tried on multiple times.
Another pain point is the processing time for returns. Customers have reported that it can take several weeks for a return to be processed and for the refund to appear in their account. This delay can be inconvenient, especially for those who are waiting for the funds to make another purchase. Torrid does offer exchanges, but the process requires customers to return the original item and place a new order, which can be cumbersome.
For those looking to return items purchased with Torrid Cash or other promotional discounts, it's important to note that the refund will be adjusted to reflect the discount. This means that if you used a discount to purchase an item, the refund will be less than the original price paid. Customers should also be aware that final sale items are not eligible for return or exchange, which can be disappointing if the item does not meet expectations.
Overall, while Torrid's return policy is fairly standard, the associated costs and processing times can be a source of frustration for some customers. It's always a good idea to review the return policy details on the Torrid website before making a purchase, especially if you're unsure about sizing or fit. By understanding the policy, you can make more informed decisions and avoid potential issues with returns.
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Torrid offers a 60-day return policy for most items, allowing returns for a refund or exchange. Items must be unworn and in original condition.
To return an item, visit Torrid's returns page, print a return label, and follow the instructions. Return shipping costs are deducted from the refund.
Yes, but the refund will be adjusted to reflect the discount. Final sale items are not eligible for return or exchange.
Returns can take several weeks to process. Once processed, the refund will appear in your account.
Yes, Torrid offers exchanges, but you must return the original item and place a new order for the desired item.
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