TourRadar is a travel booking platform for multi-day tours operated by third-party tour operators. Refund eligibility and any cancellation fees are primarily determined by the specific operator’s Terms & Conditions attached to the booked tour, rather than a single universal “return” window. As a result, the number of days available for a penalty-free cancellation can vary widely by operator, destination, and how close the departure date is. In many cases, deposits are non-refundable, and the closer the cancellation is to departure, the higher the potential cancellation fee—sometimes up to the full trip cost.
For actionable next steps, the most reliable approach is to review the operator’s cancellation terms for the exact booking and then request changes through the TourRadar account tools. Cancellations and modifications are typically initiated from the booking area by selecting the relevant tour and using the “Modify Booking” option. This workflow is designed to capture the operator’s rules, present any applicable fees, and route the request to the operator for confirmation. If the goal is to avoid losing value, modification options may include changing travel dates, switching to a different tour offered by the same operator, or converting the booking to credit for a future tour (when offered and when eligible under the operator’s terms).
After a cancellation request is submitted, the operator confirms the cancellation and communicates any applicable fees and the resulting refund amount. Once the operator confirms what is refundable, TourRadar processes the refund back to the original payment method. Refund timing can depend on the payment method and bank processing times; card and PayPal releases can take several business days after processing. If a booking cannot be confirmed and only a pre-authorization was placed, the reserved funds are typically released rather than refunded as a completed charge, which can also take several business days to appear depending on the bank.
For billing questions, refund status, or platform-related support (as opposed to tour logistics), TourRadar customer support can be contacted through the contact page and live chat. For questions about itinerary details, inclusions, meeting points, or operator-specific decisions on exceptions, the operator should be contacted through the booking conversation tools associated with the booking. Keeping written records of messages, cancellation confirmations, and fee breakdowns helps resolve disputes efficiently. When cancellation risk is a concern, travel insurance with cancellation coverage may help with non-refundable portions, subject to the insurance policy’s terms.
